Amber Antoci
Riverview,FL
Summary
Positive, energetic, and detail-oriented individual who has over 5 years of great organizational and communication skills. Customer service master and efficient problem solver. Highly motivated, patient and persistent when necessary. Always striving for growth.
Overview
7
7
years of professional experience
Work History
Business Assistant
Heartland Dental
Riverview, FL
07.2022 - Current
- Over 1 year experience with Dentrix.
- Consistently achieved a high patient satisfaction rate of over 95% through efficient communication, timely follow-ups, and attention to detail in financial transactions.
- Ensured accurate documentation of each treatment's cost for patients, and coordinating with insurance providers to verify coverage and estimate out-of-pocket expenses.
- -Completed all assigned patient calls in a timely manner.
- Increased efficiency in daily operations by taking initiative to identify areas for improvement and implement appropriate solutions.
- Utilized Dentrix software to ensure accurate and timely billing and record-keeping.
Dental Assistant
Bergen Smile Confidence P.A.
04.2021 - 06.2022
- Routinely prepared and sterilized instruments and materials for use by dentists during patient procedures, ensuring a clean and safe environment for both patients and staff.
- Assisted for over 8 procedures a day, such as root canals, crown and core build-ups, composite fillings, impressions, etc.
- Communicated with suppliers on a daily basis to ensure timely delivery of materials and products needed to maintain a well-run office environment in the dental practice.
- Prioritized empathy, communication, and personalized care to create relationships with patients, resulting higher levels of satisfaction.
Sales Associate
Morphe
08.2019 - 04.2021
- Proficiently sold over 20 makeup/skincare products to meet company goals.
- Engaged with customers to effectively build rapports and establish lasting relationships that ultimately resulted in a 20% increase in patient return rates.
- Educated clients in current promotional offerings and products using persuasive selling tactics.
Swim Instructor
Swim Aquatics
01.2018 - 08.2019
- Taught swimming lessons to 10 children per day, guiding each child step-by-step to feel comfortable and confident in the water through creating a safe, trusting environment
- Demonstrated proficiency in connecting with and exercising patience for children of all ages and abilities, resulting in a 90% satisfaction rate.
- Discussed with parents about their child's development, achievements, and areas for improvement in a constructive and supportive manner.
Receptionist
Antoci Electric
01.2017 - 03.2019
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Schedule appointments for clients.
- Invoicing.
- Calculating job estimates.
- Organized, maintained and updated information in computer databases.
Education
No Degree -
Bergen Community College
Paramus, NJHigh school or equivalent -
Indian Hills High School
Oakland, NJ06.2017
Skills
- Strong communication
- Diligent
- Time Management
- Customer service
- Teaching
- Autism experience
- Dental terminology
- Microsoft Office
- Sales
Assessments
- Customer focus & orientation, Proficient, 06/01/22, Responding to customer situations with sensitivity
- Medical receptionist skills, Proficient, 06/01/22, Managing physician schedules and maintaining accurate patient records
- Protecting patient privacy, Proficient, 06/01/22, Understanding privacy rules and regulations associated with patient records
- Work style: Reliability, Proficient, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Business Assistant
Heartland Dental
07.2022 - Current
Dental Assistant
Bergen Smile Confidence P.A.
04.2021 - 06.2022
Sales Associate
Morphe
08.2019 - 04.2021
Swim Instructor
Swim Aquatics
01.2018 - 08.2019
Receptionist
Antoci Electric
01.2017 - 03.2019
No Degree -
Bergen Community College
High school or equivalent -
Indian Hills High School