Amber Baarstad
Summary
Results-driven and skilled Account Manager with 9 years of management experience. Goal-oriented and dedicated to high levels of client satisfaction while exceeding company expectations. Seeking to continue my professional development and growth within CVS Health.
Overview
10
10
years of professional experience
Work History
Account Manager
CVS Health
05.2022 - Current
- Consistently develops a strong relationship with primary client contacts and supports various relationship management activities by working as the liaison between the client and cross-functional internal teams, while overseeing day-to-day operations to ensure timely and successful deliverables.
- Works as project lead and ensures expectations are exceeded by creating plans/timelines, coordinating with various departments, and promptly providing updates and results to the client.
- Demonstrates high levels of client service through the execution of tasks, responsiveness, reliability, and professionalism.
- Mentors new account managers around best practices in organization techniques, customer service, and account management.
- Joined several stretch project teams that work to identify areas of improvement within existing processes and provide support to other account managers in the organization.
Store Manager / Store Manager Specialist
Lucky Brand / SPARC LLC
08.2014 - 05.2022
- Actively recruited, hired, trained, and developed a successful and motivated sales team that consistently demonstrated excellent customer service and exceeded annual sales objectives
- Maintained, identified, and improved metrics by scheduling and implementing monthly business plans. Exceeded sales goals for 2021 fiscal year. Received certificate of excellence for December 2021 and January 2022 store results.
- Applied visual merchandising strategies to drive sales and produce quality results. Utilized reports to track product trends and adjusted strategies accordingly. Traveled to support various locations with opportunities, training for new leadership development, and assisted with new store openings
Retail Sales Associate
Pacific Sunwear
07.2013 - 08.2014
- Supported and teamed up with leadership to drive key business objectives.
- Played a role in sales culture to develop relationships with customers and ensured legendary experiences.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
MBA - Business Administration And Management
University of Arizona
Online09.2024
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2018
Skills
- Talent Optimization
- Develop direct reports
- Positive client relationship
- Communicates with a high degree of professionalism
- Action-oriented
- Planning, scheduling, and priority setting
- Proficient in Microsoft applications and Salesforce
- Delivers effective feedback
- Team leadership and mentorship
- Conflict resolution
Timeline
Account Manager
CVS Health
05.2022 - Current
Store Manager / Store Manager Specialist
Lucky Brand / SPARC LLC
08.2014 - 05.2022
Retail Sales Associate
Pacific Sunwear
07.2013 - 08.2014
MBA - Business Administration And Management
University of Arizona
Bachelor of Arts - Psychology
University of Arizona