Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Davis

Charlotte,United States

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

14
14
years of professional experience

Work History

Member Service Representative

GoHealth
Charlotte, NC
08.2020 - Current
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.

Detention Officer

Mecklenburg County Sheriff's Office
Charlotte, NC
11.2009 - 08.2020
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
  • Processed visitors and attorneys arriving to see prisoners.
  • Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Regularly conducted security and sanitation checks.
  • Attended to feeding, housing and physical well-being of inmates.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Facilitated video arraignment processes as part of judicial process.
  • Testified in court pertaining to prisoner statements and behavior while in custody.

CDL Class a Driver

Hogan Transport
Lincolnton, NC
09.2017 - 11.2017
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

CDL Class a Driver

D M Bowman
Charlotte, NC
02.2017 - 09.2017
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Verified contents of inventory loads against Bills of Lading.

Education

High School Diploma -

Central Piedmont Community College
Charlotte, NC
12.2007

Skills

  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Proactive Self-Starter

Timeline

Member Service Representative

GoHealth
08.2020 - Current

CDL Class a Driver

Hogan Transport
09.2017 - 11.2017

CDL Class a Driver

D M Bowman
02.2017 - 09.2017

Detention Officer

Mecklenburg County Sheriff's Office
11.2009 - 08.2020

High School Diploma -

Central Piedmont Community College

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Phillip Davis