Bradley Tiluscar
Lantana,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Member Service Representative
Planet Fitness
Lantana, FL
02.2022 - 01.2023
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Participated in ongoing training to enhance job skills and knowledge.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FLSkills
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Transaction Processing
- Understanding Customer Needs
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Relationship Building
- Work Prioritization
- Patient and Empathetic
- Team-Oriented and Cooperative
- Customer Service
- Upbeat and Positive Personality
Timeline
Member Service Representative
Planet Fitness
02.2022 - 01.2023
High School Diploma -
Palm Beach State College
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