Amber Baker
Seattle,WA
Summary
Dynamic Retail Supervisor with a proven track record at Evergreen Goodwill, excelling in customer satisfaction and sales development. Skilled in cash handling and task delegation, I effectively motivated teams to enhance performance and achieve operational goals. Committed to fostering a positive shopping experience while maintaining store organization and inventory oversight.
Overview
19
19
years of professional experience
Work History
Retail Supervisor
Space Needle LLC
Seattle, Washington
01.2024 - Current
- Trained and mentored new employees on customer service and sales techniques.
- Assisted customers with inquiries, providing product knowledge and support.
- Dealt with customer complaints and rectified product and service issues.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
Retail Supervisor
Evergreen Goodwill
Seattle, WA
04.2023 - 12.2023
- Supervised sales floor to monitor breaks and ensure adequate coverage during peak hours.
- Ensured consistent adherence to brand and operational standards, including visual and cash management.
- Trained team on fitting room and cash wrap protocols, providing assistance in those areas when necessary.
- Delivered excellent customer service by greeting customers and addressing inquiries and complaints promptly.
- Accurately counted safe to align with store opening count, processing end-of-day updates during opening and closing.
Production Supervisor
Evergreen Goodwill
Seattle, WA
10.2019 - 04.2023
- Coached and developed employees through constructive feedback to enhance team engagement.
- Communicated performance metrics related to policy, safety, quality, delivery, and productivity during shift and team meetings.
- Evaluated employee performance against established standards in alignment with company policy.
- Provided coaching and counseling to foster professional growth among team members.
Store Associate - Retail + Production
Evergreen Goodwill
Seattle, WA
10.2013 - 10.2019
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Ensured the cleanliness and tidiness of the store.
- Processed returns and exchanges according to company policy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Deli
Quality Food Center
01.2012 - 07.2012
AFC Sushi
06.2011 - 01.2012
Care Taker
IHSS
07.2007 - 06.2011
Skills
- Store organization and inventory oversight
- Store reset and recovery
- Customer satisfaction
- Task delegation and employee motivation
- Sales development and retail operations
- Cash handling and reconciliation
- Decision-making skills
- Flexible work schedule
Prior Professional Experience
- Care Taker, IHSS, 07/01/07, 06/01/11
- AFC Sushi, 06/01/11, 01/01/12
- Deli, Quality Food Center, 01/01/12, 07/01/12
Timeline
Retail Supervisor
Space Needle LLC
01.2024 - Current
Retail Supervisor
Evergreen Goodwill
04.2023 - 12.2023
Production Supervisor
Evergreen Goodwill
10.2019 - 04.2023
Store Associate - Retail + Production
Evergreen Goodwill
10.2013 - 10.2019
Deli
Quality Food Center
01.2012 - 07.2012
AFC Sushi
06.2011 - 01.2012
Care Taker
IHSS
07.2007 - 06.2011