Amber Baker
USPS
Manchester,TN
13
years of professional experience
Dynamic retail professional with extensive experience at USPS, excelling in customer service and sales. Proven ability to enhance customer satisfaction through personalized assistance and product recommendations. Skilled in stocking and manual labor, consistently meeting operational targets while maintaining a positive attitude and teamwork approach.
Work History
Retail Sales Clerk
11 Months- Processed postage, shipping, and retail transactions using point-of-sale systems with accuracy.
- Assisted customers with mail acceptance, package preparation, and service selection.
- Verified addresses, weights, and postage requirements for outgoing mail and parcels.
- Resolved routine customer inquiries regarding services, rates, and delivery options.
- Maintained organized stock of forms, supplies, and retail merchandise.
- Balanced cash drawer and prepared end-of-day transaction records.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
Mail Carrier
3 Years 1 Month- Sorted and arranged mail, parcels, and accountable items for efficient route delivery.
- Delivered letters and packages along designated routes while maintaining accurate scanning records.
- Loaded postal vehicle with sorted mail, ensuring secure handling and organized route preparation.
- Collected signatures for certified items and tracked delivery status using handheld scanner.
Machine Operator
9 Years 2 Months- Operated production equipment while monitoring line speed, product quality, and output consistency.
- Inspected finished products and adjusted machinery to maintain specifications and reduce defects.
- Followed GMP, safety, and sanitation procedures during production and changeover activities.
- Performed routine equipment setup, teardown, and cleaning to support efficient shift transitions.
- Recorded production data, downtime details, and quality checks in plant tracking systems.
- Supported packaging operations by verifying materials, labels, and line readiness before runs.
- Communicated with team members to coordinate workflow, resolve issues, and maintain production targets.
Education
High School Diploma
Skills
Customer service
Positive attitude
Retail and sales
Stocking
Lifting up to 70 lbs and manual labor
Punctuality
Team work oriented
Forklift experience
Timeline
Retail Sales Clerk
USPS
11.2025 - CurrentRead More
Mail Carrier
USPS
10.2022 - 11.2025Read More
Machine Operator
General Mills
07.2013 - 09.2022Read More
Oakland High School
High School Diploma
Read More