Amber Balliet
Administrative Assistant
Andreas,PA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Salon Coordinator
Revolt Hair Studio
Allentown, PA
06.2017 - Current
- Served as direct assistant to Owner, supporting production and management.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Oversaw salon employee performance, facility cleanliness and sales.
- Trained and supervised seven employees.
- Adept at maintaining payroll, daily sales records, receiving and issuing payment receipts to customers.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
Front Desk Agent
Comfort Suites
Allentown, PA
02.2015 - 10.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Increased customer service ratings through personable service.
Receptionist/Technician
Maple Hills Veterinary Hospital
Allentown, PA
11.2012 - 12.2014
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Checked patient insurance, demographic and health history to keep information current.
- Entered data from pet records and office visits into computer system.
Education
Associate of Arts - Business Administration
Lehigh Carbon Community College
Schnecksville, PA 01.2018 - 12.2021
Skills
Employee Development
Customer interaction
Product and service knowledge
Advanced interpersonal skills
Data Entry
Leadership
Verbal and written communication
Timeline
Associate of Arts - Business Administration
Lehigh Carbon Community College
01.2018 - 12.2021
Salon Coordinator
Revolt Hair Studio
06.2017 - Current
Front Desk Agent
Comfort Suites
02.2015 - 10.2016
Receptionist/Technician
Maple Hills Veterinary Hospital
11.2012 - 12.2014