Summary
Overview
Work History
Education
Skills
Awards And Community Service
Timeline
Generic

Shannon Richardson

Sparta,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience

Work History

Salon Coordinator

Dixie Extension Parlor
Sparta, NJ
08.2022 - Current
  • Coordinates the salon's schedule, managing client appointments, personnel schedules, and promotional events.
  • Monitors stock levels in order to ensure an adequate supply of materials for day-to-day operations.
  • Assist in developing marketing strategies for increasing the customer base.
  • Research competitors' activities on social media in order to stay ahead of the curve.
  • Provides creative ideas for content creation and optimization of social media channels.

Selling Specialist

Dior Cosmetics
New York, NY
02.2021 - Current
  • Collaborates with team members to maximize sales performance.
  • Maintains accurate records of inventory levels.
  • Implements monthly expense reports for the senior account executive.
  • Conducts market research to identify new trends and opportunities.

Beverage Cart and Pro Shop Attendant

Raritan Landing Golf Course
Piscataway, NJ
07.2020 - 12.2020
  • Assisted customers as they entered the Pro Shop and via phone with regard to booking specific tee times, planning outings, and moderating refunds.
  • Performed daily opening and closing procedures in accordance with established guidelines.
  • Maintained an organized stockroom with sufficient inventory levels for all products.
  • Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
  • Collaborated closely with team members to achieve business success.

Mixologist and Server

Olive Branch
New Brunswick, NJ
06.2019 - 09.2019
  • Checked identification of patrons to verify age requirements for purchasing alcohol.
  • Managed opening, closing duties including setting up, breaking down the bar area.
  • Interacted with guests to ensure satisfaction with their experience.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Ambassador

FDM Marketing
New York, NY
09.2018 - 09.2019
  • Partnered with local affiliates regarding product placement in retail stores.
  • Analyzed demographic data for consumer products and cosmetics for optimal product promotion.
  • Represented the Ambassador in a professional manner at all times.

Education

Rutgers University - Communications, Public Relations, Sports, Human Resource Management

Rutgers University
New Brunswick
05.2021

Skills

  • Perform well in high-demand, fast-paced environments
  • Excellent communication and time management skills
  • Customer interaction
  • Telephone etiquette
  • Social media
  • Organization Skills
  • Inventory management technique
  • Strong attention to detail
  • Employee development

Awards And Community Service

Dean's List recipient the last 6 semesters, Obtained 4.0 GPA last two semesters. Graduated Cum Laude. 

Rutgers Dance Marathon: Represented my sorority, Sigma Delta Tau, by raising money to support the non-medical needs of children with cancer in the largest annual student run philanthropy event in New Jersey

Timeline

Salon Coordinator

Dixie Extension Parlor
08.2022 - Current

Selling Specialist

Dior Cosmetics
02.2021 - Current

Beverage Cart and Pro Shop Attendant

Raritan Landing Golf Course
07.2020 - 12.2020

Mixologist and Server

Olive Branch
06.2019 - 09.2019

Ambassador

FDM Marketing
09.2018 - 09.2019

Rutgers University - Communications, Public Relations, Sports, Human Resource Management

Rutgers University

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