Megan Farmer
Summary
Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and a goal-oriented person.
Overview
9
9
years of professional experience
Work History
Salon/Spa Coordinator
Moda Beauty Bar
05.2024 - Current
- Answered questions about spa, treatments offered and spa's amenities.
- Remained up-to-date on current spa trends.
- Grew repeat client base through effective marketing and customer service.
- Interacted with roughly 100 guests daily and provided positive impression of spa.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Assistant Manager
Panda Express
06.2017 - 05.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Associate
Centier Bank
12.2015 - 06.2017
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Associate of Applied Science - Marketing
Ivy Tech Community College of Valparaiso
Valparaiso, IN09-2026
Skills
- Budgeting and finance
- Administrative experience
- Scheduling
- Coordination skills
- Perform well in high-demand, fast-paced environments
- Client satisfaction
- Fast learning
Timeline
Salon/Spa Coordinator
Moda Beauty Bar
05.2024 - Current
Assistant Manager
Panda Express
06.2017 - 05.2024
Customer Service Associate
Centier Bank
12.2015 - 06.2017
Associate of Applied Science - Marketing
Ivy Tech Community College of Valparaiso
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