Felicia Partee
Los Angeles,CA
Summary
With a proven track record at Equinox and other luxury brands, I excel in enhancing client satisfaction and spa efficiency, leveraging my expertise in budgeting and finance alongside advanced interpersonal skills. My approach has consistently fostered staff collaboration and client relations, significantly contributing to the spa's profitability and service quality.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Spa Coordinator
Equinox
05.2024 - Current
- Remained up-to-date on current spa trends.
- Promoted spa services and fostered new business by organizing promotional events.
- Maintained solid knowledge base of all spa and resort products and services.
- Interacted with 100’s of guests daily and provided positive impression of the spa.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Worked with suppliers to identify cost savings opportunities resulting in reduction in expenses.
- Greeted spa guests warmly to create positive first impression of the spa
- Led spa tours for new members to familiarize guests with the facility
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Trained and supervised spa staff on best practices, sales techniques.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Massage Therapist
Four Seasons Hotels and Resorts Westlake Village
05.2021 - 05.2024
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided clear, concise instructions to clients to prepare for massage services.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
Massage Therapist
Casa Del Mar Beach Resort
10.2018 - 03.2021
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Created comfortable and professional environment for clients by setting up massage tables.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed aroma therapies and specialized relaxation techniques.
Massage Therapist
Shutters On the Beach
10.2018 - 03.2021
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided clear, concise instructions to clients to prepare for massage services.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Massage Therapist
Still Waters Med Spa
06.2015 - 05.2016
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
Massage Therapist
Essentials Massage & Facials Palm Harbor
04.2012 - 06.2015
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Provided clear, concise instructions to clients to prepare for massage services.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Education
Certified Massage Therapist - Massage
Cortiva Institute
Pinellas Park, FL03.2011
Skills
- Health and safety understanding
- Multi-Task Management
- Task Delegation
- Budgeting and finance
- Scheduling
- Client satisfaction
- Client Relations
- Perform well in high-demand, fast-paced environments
- Profit enhancement
- Payroll Management
- Knowledge of spa treatments
- Staff Collaboration
- Policy Enforcement
- Menu developing
- Commitment to quality and service
- Project Management
- Appointment Scheduling
- Staff motivator
- Performance Evaluations
- Guest Relations
- Problem resolving
- Spa treatment knowledge
- Account Management
- Hygiene standards
- Marketing
- Fast learning
- Administrative experience
- Coordination skills
- Organizational abilities
- Hospitality Environment
- Personal training
- Communication Skills
- Employee Relations
- Advanced interpersonal skills
- Training staff
- Business Development
Certification
Certified in Neuromuscular
Myofascial
Lymphatic drainage
Muscle energy technique
Structural integration therapy
Reflexology
Deep tissue
Chair massage
Pregnancy
Certified to work with special populations
Salesforce
Book4time
Languages
English
Native or Bilingual
Spanish
Professional Working
Sign language
Limited Working
Software
Microsoft
Excel
Book4time
Sales force
Outlook
Timeline
Spa Coordinator
Equinox
05.2024 - Current
Massage Therapist
Four Seasons Hotels and Resorts Westlake Village
05.2021 - 05.2024
Massage Therapist
Casa Del Mar Beach Resort
10.2018 - 03.2021
Massage Therapist
Shutters On the Beach
10.2018 - 03.2021
Massage Therapist
Still Waters Med Spa
06.2015 - 05.2016
Massage Therapist
Essentials Massage & Facials Palm Harbor
04.2012 - 06.2015
Certified Massage Therapist - Massage
Cortiva Institute
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