Christina Anderson
Maryville ,TN
Summary
Dynamic professional with a proven track record at Blackberry Farm, excelling in customer service and organizational abilities. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in client relations and health and safety standards, adept at fostering teamwork and collaboration. Achieved notable revenue growth and client retention through strategic planning and exemplary service delivery.
Overview
3
3
years of professional experience
Work History
Spa Coordinator
Blackberry Farm
Walland, TN
08.2023 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- 5 start Customer service with guests
- Managed transactions with guests
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Case Manager Coordinator
Veritas HHS
Knoxville, TN
12.2023 - 03.2024
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Established strong community partnerships to broaden available resources for clients and their families.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Streamlined communication between clients, caregivers, and service providers to ensure timely access to resources.
- Ensured compliance with federal, state, and agency regulations through meticulous record-keeping practices.
- Enhanced team efficiency through effective coordination of case manager assignments and workload distribution.
- Increased staff competency with regular training sessions, performance evaluations, and feedback.
Bakery Clerk
Publix
Knoxville, TN
10.2023 - 12.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Server
Windy City Grille
Maryville, TN
12.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
Diploma -
Maryville Highschool
Maryville, TN05.2022
Skills
- Customer Service
- Commitment to quality and service
- Organizational abilities
- Health and safety
- Client satisfaction
- Client Relations
- Appointment Scheduling
- Scheduling
- Task Delegation
- Appointment Setting
- Health and safety understanding
- Schedule Coordination
- Teamwork and Collaboration
Timeline
Case Manager Coordinator
Veritas HHS
12.2023 - 03.2024
Bakery Clerk
Publix
10.2023 - 12.2023
Spa Coordinator
Blackberry Farm
08.2023 - Current
Server
Windy City Grille
12.2021 - 07.2023
Diploma -
Maryville Highschool