Amber Balusek
Marble Falls
Summary
Knowledgeable Case Management for clients through advocacy and support. Proven track record in developing and implementing programs that enhance well-being of young individuals. Demonstrated ability in effective communication and problem-solving.
Overview
26
26
years of professional experience
Work History
Youth Advocate
HLFCC
Marble Falls, TX
01.2026 - Current
- Facilitated workshops to educate youth on personal development
- Mentored young individuals, fostering personal growth and resilience through one-on-one sessions.
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
- Provided mentorship to young individuals, fostering positive relationships built on trust and open communication.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Documented data and completed accurate updates to case records.
Crisis Advocate
Highland Lakes Family Crisis Center
Marble Falls, TX
03.2024 - Current
- I work with clients
- Provided crisis intervention and support to individuals experiencing trauma.
- Developed and implemented safety plans for clients in emergency situations.
- Facilitated support groups to promote healing and recovery among survivors.
- Conducted assessments to identify client needs and develop tailored support strategies.
- Developed strong rapport with clients through empathetic listening and active engagement, promoting trust and open communication.
- Enhanced client safety by conducting thorough risk assessments and creating personalized safety plans.
- Provided crisis intervention services for clients in need, resulting in decreased stress levels and increased feelings of empowerment.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Maintained client records to document assessment, treatment plans and progress.
- Offered supportive crisis intervention to individuals in crisis.
- Doing Intakes for new clients and their families.
- Maintaining a positive work environment.
Dasher
Favor Delivery
Marble Falls, TX
03.2022 - Current
- Delivered food efficiently, ensuring timely service and customer satisfaction.
- Navigated complex routes using GPS technology to optimize delivery times.
- Communicated effectively with customers to confirm orders and address inquiries.
- Monitored vehicle performance, ensuring compliance with safety standards and regulations.
- Implemented feedback mechanisms to identify areas for service improvement and operational effectiveness.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
Co-Manager/Store Manager
General store
Spicewood, TX
01.2017 - 03.2022
- Schedule, answer phones, take orders, deposits, registers, customer service, store orders
- Oversaw daily store operations, ensuring optimal customer service and efficient workflow.
- Managed inventory levels, implementing effective restocking procedures to minimize shortages.
- Trained and mentored team members on sales techniques and customer engagement strategies.
- Developed promotional displays, enhancing product visibility and driving sales growth.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Established employee schedules, optimizing staffing to meet peak business hours efficiently.
- Implemented cost-saving initiatives, reducing operational expenses while maintaining service quality.
- Collaborated with vendors to negotiate pricing agreements, improving overall profit margins.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Approved regular payroll submissions for employees.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Receptionist
Spicewood plumbing
Spicewood, TX
02.2016 - 05.2017
- Answer phone, file and input invoices, etc
- Managed multi-line phone system to efficiently direct calls and inquiries.
- Scheduled appointments and coordinated service requests for plumbing technicians.
- Maintained organized filing system for customer records and service documentation.
- Processed payments and invoicing accurately, ensuring financial compliance.
- Provided exceptional customer service by addressing client concerns promptly.
- Utilized scheduling software to optimize daily operations and technician assignments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Bi weekly house cleaning
myself
Spicewood, TX
01.2015 - 01.2017
- I clean a house biweekly here in Spicewood. General cleaning
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Cashier
Spicewood General store
Spicewood, TX
07.2015 - 03.2016
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Monitored inventory levels and restocked shelves when necessary to ensure availability.
- Trained new staff on checkout procedures and customer service best practices.
- Implemented improved checkout processes, reducing wait times during peak hours.
- Resolved customer complaints promptly, fostering a positive store environment.
- Collaborated with team members to maintain cleanliness and organization of store areas.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
House Cleaner
Turn key
Lakeway, TX
01.2015 - 01.2015
- I cleaned vacation rentals, washed laundry, made beds, cleaned outside and inside, deep cleaning.
- Maintained high standards of cleanliness in residential spaces, ensuring client satisfaction.
- Utilized industry-standard cleaning tools and techniques to enhance efficiency and effectiveness.
- Trained new staff on proper cleaning procedures and safety protocols for optimal performance.
- Developed customized cleaning plans based on individual client needs and preferences.
Cashier/Customer Service
kfc
01.2014 - 01.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service, ensuring satisfaction during each interaction.
- Collaborated with team members to streamline service processes during peak hours.
- Managed cash drawer, maintaining accuracy and accountability throughout shifts.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
Cashier/Customer Service
garden ridge
01.2005 - 01.2006
- Assisted with inventory management, supporting stock replenishment efforts on the floor.
- Implemented upselling techniques to enhance customer experience and increase revenue.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
House Cleaner
merry maids
01.2001 - 01.2004
- Implemented inventory management systems for cleaning supplies, reducing waste and costs.
- Conducted routine inspections to ensure adherence to quality standards and identify areas for improvement.
- Fostered strong client relationships through effective communication and responsiveness to feedback.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
Front Desk Receptionist
hotel
01.2000 - 01.2001
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Handled guest inquiries and complaints, providing exceptional customer service and support.
- Coordinated room assignments and reservations using property management software.
- Maintained accurate records of guests' information and transactions for operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Medical assistant - Medical Assistance
Everest
Austin, TX01-2002
Skills
- Store Management Experience
- Residential Cleaning
- Cleaning Experience
- POS
- Training & development
- Front desk
- Microsoft Excel
- Time management
- Office experience
- Organizational skills
- Youth engagement
- Nonviolent communication
- Self-care practices
- Empathy development
- Program planning
- Conflict de-escalation
- Social skill development
- Emotional support
- Behavioral interventions
- Safety monitoring
- Advocacy
- Educational activities
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Active listening
- Effective communication
- Adaptability and flexibility
- Self motivation
Client needs assessment
Timeline
Youth Advocate
HLFCC
01.2026 - Current
Crisis Advocate
Highland Lakes Family Crisis Center
03.2024 - Current
Dasher
Favor Delivery
03.2022 - Current
Co-Manager/Store Manager
General store
01.2017 - 03.2022
Receptionist
Spicewood plumbing
02.2016 - 05.2017
Cashier
Spicewood General store
07.2015 - 03.2016
Bi weekly house cleaning
myself
01.2015 - 01.2017
House Cleaner
Turn key
01.2015 - 01.2015
Cashier/Customer Service
kfc
01.2014 - 01.2014
Cashier/Customer Service
garden ridge
01.2005 - 01.2006
House Cleaner
merry maids
01.2001 - 01.2004
Front Desk Receptionist
hotel
01.2000 - 01.2001
Medical assistant - Medical Assistance
Everest
CPR Certified
CPR Certified through Fire Dept/EMS of Marble Falls