Amber Barajas
West Covina,USA
Summary
Dedicated Customer Service Representative with over 5 years of experience delivering exceptional support via phone, email, and live chat. Proficient in resolving customer concerns and managing high-volume inquiries using platforms such as Zendesk, Shopify, BigCommerce, ShipStation, and Microsoft Dynamics Business Central. Recognized for strong communication and problem-solving abilities that foster positive customer experiences, driving satisfaction and loyalty. Committed to enhancing service quality and contributing to team success through a customer-centric approach.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
WonderFold
Baldwin Park, CA
02.2024 - Current
- Managed customer interactions to resolve product-related issues, assist with orders, and provide troubleshooting support across phone, email, live chat, and Zendesk ticketing.
- Maintained precise records while processing customer orders and invoices through Shopify and Microsoft Dynamics Business Central.
- Engaged with families at company events to provide expert advice on selecting the most suitable wagon configurations.
Customer Service Representative
Sunny Health & Fitness
City of Industry
07.2022 - 01.2024
- Coordinated daily communication efforts by handling 40+ calls and 60+ emails, ensuring effective resolution of order inquiries and account-related support.
- Identified and addressed customer concerns by delivering tailored solutions to improve service outcomes.
- Handled a significant volume of customer inquiries through phone, email, and live chat, delivering prompt and effective support solutions.
Customer Service Representative
Crorama Inc
Brea
07.2020 - 06.2022
- Managed high-volume inbound and outbound calls while assisting customers with orders, account inquiries, and product information.
- Verified customer details and documented interactions to maintain accurate account records.
- Maintained up-to-date product knowledge to support purchasing decisions and resolve inquiries efficiently.
Retail Sales Associate
Citiwear
West Covina
08.2019 - 07.2020
- Responded to customer inquiries regarding product selection and offered tailored recommendations to meet individual needs.
- Monitored and reconciled cash drawers, processing credit and debit transactions through POS systems with precision.
- Managed customer inquiries and implemented solutions to maintain high levels of satisfaction during in-store visits.
Education
High School Diploma -
Edgewood High School
West Covina06-2018
Skills
- Effective client communication
- Effective communication in support channels
- Order fulfillment system proficiency
- Skilled in utilizing Microsoft Dynamics Business Central
- Adept at Microsoft Office applications including Word, Excel, and Outlook
- Sales order fulfillment
- Transaction processing skills
- Collaborative teamwork
- Effective troubleshooting skills
Timeline
Customer Service Representative
WonderFold
02.2024 - Current
Customer Service Representative
Sunny Health & Fitness
07.2022 - 01.2024
Customer Service Representative
Crorama Inc
07.2020 - 06.2022
Retail Sales Associate
Citiwear
08.2019 - 07.2020
High School Diploma -
Edgewood High School