Janelle Firestone
Wooster,OH
Summary
Professional with over 20 years in customer support and practice management. Strong skills in communication and critical thinking, leading to enhanced customer satisfaction. Demonstrated ability to streamline service processes for improved efficiency and effectiveness.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
The Wooster Brush Company
Wooster, Ohio
07.2016 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order processing.
- Educated customers on product features and usage, enhancing overall satisfaction.
- Built strong customer relationships that fostered repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified improvement areas in customer service processes, proposing actionable changes.
- Provided training to new staff on customer service protocols and tools.
Practice Manager
Horizon Equine Veterinary Services
Wooster, Ohio
01.2001 - 04.2016
- Coordinated client communications to foster strong relationships and enhance client satisfaction.
- Oversaw inventory management, ensuring availability of essential medical supplies.
- Maintained compliance with industry regulations.
- Managed vendor relationships to secure reliable supplies and services, supporting practice operations.
- Assessed need for additional staff and services based on historical data and seasonal trends.
- Built work schedules and staff assignments.
- Monitored government regulations to ensure compliance and informed decision-making.
Office Manager
Diabetes & Endocrinology of Central Ohio
Columbus, OH
01.1996 - 04.1999
- Managed daily office operations and maintained efficient workflows.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coordinated patient scheduling and ensured optimal appointment availability.
- Provided administrative support to the practice owner, including medical transcription and accounts payable
Education
Associate of Applied Science - Horticulture Design And Marketing
The Ohio State University
Wooster, OH08-1988
Skills
- Customer support
- Product knowledge
- Effective Client communication
- Relationship building
- Product and service solutions
- Attention to detail
- Problem solving
- Critical thinking
Timeline
Customer Service Representative
The Wooster Brush Company
07.2016 - Current
Practice Manager
Horizon Equine Veterinary Services
01.2001 - 04.2016
Office Manager
Diabetes & Endocrinology of Central Ohio
01.1996 - 04.1999
Associate of Applied Science - Horticulture Design And Marketing
The Ohio State University