Amber Bealey-White
Los Angeles,CA
Summary
Professional with extensive experience in high-volume office settings, providing exceptional clerical and operational support. Proficient in managing office supplies, paperwork, and project requirements with minimal supervision. Demonstrates strong technical skills and a solid background in medical environments, ensuring efficient administrative operations. Known for maintaining positive colleague relationships and effectively addressing patient inquiries and concerns.
Overview
4
4
years of professional experience
Work History
Senior Call Center Representative / Medical Receptionist
Youthfill MD Medical Spa
Los Angeles, CA
03.2022 - Current
- Managed high volumes of inbound calls, routing effectively while ensuring politeness.
- Developed scripts for common inquiries to enhance communication efficiency.
- Scheduled treatments and maintained accurate customer records to support operations.
- Assisted clients with tailored product information and skincare service recommendations.
- Trained new representatives on customer service protocols and call management techniques.
- Fostered welcoming environment for all clients, encouraging repeat visits.
- Provided exceptional customer service in fast-paced medical spa setting.
- Handled patient inquiries and resolved concerns promptly via phone and email.
Administrative Assistant II
Pediatric Minds
Torrance, California
10.2025 - 01.2026
- Organized patient records while ensuring confidentiality in compliance with regulations.
- Developed efficient filing systems to enhance access to patient information.
- Coordinated effective communication between families and healthcare providers.
- Resolved patient inquiries promptly, fostering positive experiences for families.
- Provided administrative support to executive team by scheduling meetings and managing calendars.
- Managed patient scheduling and appointment confirmations efficiently.
- Verified insurance information and facilitated accurate billing procedures.
- Composed various written correspondence, including letters, memos, and reports, as required.
Customer Service Advocate / Administrative Assistant II
UCLA Health
Los Angeles, CA
09.2024 - 11.2025
- Greeted and assisted patients in person and via phone, ensuring seamless appointment experiences.
- Coordinated with healthcare providers to enhance patient flow and care delivery.
- Managed scheduling across multiple teams to boost workflow efficiency.
- Handled phone inquiries, addressing patient concerns promptly and effectively.
- Processed patient information while maintaining accurate records diligently.
- Maintained office supplies through regular inventory management practices.
- Trained new staff on front desk procedures and systems thoroughly.
- Checked patients in and out for appointments, collecting co-payments efficiently.
Patient Service Representative
Cedars-Sinai Medical Group
Los Angeles, CA
04.2024 - 08.2024
- Managed patient inquiries, scheduled appointments, and verified insurance coverage efficiently.
- Maintained HIPAA-compliant documentation in fast-paced clinical environments.
- Coordinated surgical procedures for multiple specialties with accuracy and efficiency.
- Collaborated with surgical teams to prepare essential information for procedures.
- Facilitated pre-operative assessments and collected necessary patient documentation.
- Optimized surgery room usage and staff resources through organized calendar management.
- Provided empathetic support to patients regarding pre-operative instructions and inquiries.
Education
B.S. - Biology
California State University
Dominguez Hills05-2028
Skills
- Conflict resolution and HIPAA compliance
- Time management and scheduling
- Medical terminology and insurance verification
- Facility coordination
- Epic system experience
- Team collaboration and effective communication
- Task prioritization and attention to detail
- Telephone etiquette
- Microsoft Word proficiency
- Patient coordination and appointment management
- Software familiarity and documentation scanning
Timeline
Administrative Assistant II
Pediatric Minds
10.2025 - 01.2026
Customer Service Advocate / Administrative Assistant II
UCLA Health
09.2024 - 11.2025
Patient Service Representative
Cedars-Sinai Medical Group
04.2024 - 08.2024
Senior Call Center Representative / Medical Receptionist
Youthfill MD Medical Spa
03.2022 - Current
B.S. - Biology
California State University