AMBER BEAUJEAN
Taylor,MI
Summary
Hardworking and passionate job seeker with extensive corporate experience developing and implementing innovative digital, internal and external communication strategies and ready to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Senior Client Communication Specialist
Rocket Mortgage
03.2022 - Current
- Call Center making 800+ daily outbound calls connecting clients with licensed bankers while driving brand loyalty.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Utilizes experience to ensure proper customer interactions and build client connections with strong communication skills
- Uses time-management and sense of urgency skills to work in fast-paced work environment.
Executive Vendor Resolutions Specialist
Rocket Mortgage
04.2020 - 03.2022
- Worked collaboratively with vendors, client, and other Rocket Mortgage operation teams to obtain any outstanding documents such as 1099’s, W-2’s, employment verifications, and bank statements
- Created and maintained relationships with vendors for on-time delivery, reliable status response, and geographic coverage.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative & Dental Assistant
Midwestern Dental
09.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted dentist during variety of treatments and surgical procedures.
Billing Specialist & Optical Service Representative
Henry Ford OptimEyes
04.2019 - 08.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Licensed Cosmetologist
Ulta Salon And Cosmetics
04.2016 - 07.2019
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recorded notes for future reference about customer preferences and services delivered.
- Demonstrated high level of customer service to increase retention and satisfaction.
Education
Cosmetology License -
David Pressley School of Cosmetology
Taylor, MI01.2016
High School Diploma -
Harry S Truman
Taylor, MI01.2014
Skills
- Microsoft Efficient
- PowerPoint/Word Efficient
- Committed High Achiever
- Digital Communications
- Solution Oriented Professional
- Skilled Collaborator
- Rapid and Adaptive
- Professional Relationship Building
- Strong Data Entry Skills
- Customer Relations
- Problem-Solving Ability
- High-Volume Environments
Timeline
Senior Client Communication Specialist
Rocket Mortgage
03.2022 - Current
Executive Vendor Resolutions Specialist
Rocket Mortgage
04.2020 - 03.2022
Customer Service Representative & Dental Assistant
Midwestern Dental
09.2019 - 03.2020
Billing Specialist & Optical Service Representative
Henry Ford OptimEyes
04.2019 - 08.2019
Licensed Cosmetologist
Ulta Salon And Cosmetics
04.2016 - 07.2019
Cosmetology License -
David Pressley School of Cosmetology
High School Diploma -
Harry S Truman