Amber Becerra
Salinas,CA
Overview
2026
2026
years of professional experience
Work History
Board Member
Salinas Salad Bowl Bobby Sox
Salinas, CA
2018 - Current
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
- Assisted with development of organizational budgets and resource allocation plans.
- Enhanced board effectiveness by implementing innovative strategies and best practices.
- Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
- Presided over board meetings and conducted board business to address organizational objectives.
- Supported strategic objectives, guiding formation of key alliance partnerships.
- Improved financial sustainability, overseeing development of robust fundraising strategy.
- Streamlined organizational efficiency with implementation of new strategic planning framework.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
Office Manager
Check N Go
Watsonville, CA
2010 - 2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Assistant Relations Manager
Pacific Valley Bank
Salinas, CA
2006 - 2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Member Service Representative
Coast-Tel FCU
Salinas, CA
2004 - 2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Customer Service Representative
First National Bank
Monterey, CA
2002 - 2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
General Studies
Alisal High School
Salinas, CA06.1997
Skills
- Organizational leadership
- Strategic planning
- Nonprofit experience
- Leadership experience
- Conflict mediation
- Financial administration
Timeline
Board Member
Salinas Salad Bowl Bobby Sox
2018 - Current
Office Manager
Check N Go
2010 - 2013
Assistant Relations Manager
Pacific Valley Bank
2006 - 2008
Member Service Representative
Coast-Tel FCU
2004 - 2006
Customer Service Representative
First National Bank
2002 - 2004
General Studies
Alisal High School