Results-driven Asset Protection Team Lead with expertise in loss prevention, team supervision, and conflict resolution. Streamlined processes that enhanced inventory accuracy and improved team productivity, ensuring high customer satisfaction.
Work History
Asset Protection Team Lead
4 Years 2 Months
Walmart | 06.2022 - Current
Led team to achieve operational goals through effective coaching and performance management.
Implemented training programs for new associates, improving onboarding efficiency and team productivity.
Coordinated daily activities to optimize workflow and maintain high service standards in store operations.
Developed strategies to reduce shrinkage, contributing to overall profitability and loss prevention efforts.
Trained new team members by relaying information on company procedures and safety requirements.
Resolved customer issues promptly, ensuring satisfaction and loyalty while maintaining store reputation.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Order Picker
7 Months
Walmart | 11.2021 - 06.2022
Selected and packed customer orders efficiently, ensuring order accuracy and quality.
Operated handheld scanners to accurately track and locate merchandise within warehouse.
Collaborated with team members to optimize picking processes and reduce errors.
Maintained cleanliness and organization of work area to promote safety compliance.