Amber Bell
Punta Gorda,FL
Summary
Accomplished professional with extensive experience at Wells Fargo, specializing in analytical problem-solving and relationship management. Led initiatives that enhanced customer satisfaction and ensured compliance with federal financial regulations. Recognized for mentoring teams and driving process improvements, resulting in increased operational efficiency and effective risk management. Committed to exceeding customer expectations through exceptional service and proactive communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Accountability Specialist
Wells Fargo
Des Moines, IA
08.2019 - 05.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Property Asset Manager
Wells Fargo
Des Moines, IA
08.2018 - 08.2019
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Successfully oversaw the conceptualization, design, execution, and management of training sessions and schedules.
Mortgage Claims Analyst 3
Wells Fargo
Des Moines, IA
08.2016 - 08.2018
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Successfully oversaw the conceptualization, design, execution, and management of training sessions and schedules.
Research Remediation Analyst
Wells Fargo
Des Moines, IA
12.2014 - 08.2016
- Served as subject matter expert on various initiatives aimed at reducing instances of non-compliance or customer dissatisfaction.
- Conducted audits on completed cases to ensure accuracy and adherence to established guidelines for quality assurance purposes.
- Collaborated with cross-functional teams to develop strategies for addressing systemic issues and reducing risk exposure.
- Identified trends in case findings, recommending process improvements to reduce future occurrences.
- Provided expert guidance on research methodologies and best practices, increasing team effectiveness in issue resolution.
- Actively participated in industry conferences and workshops to stay updated on the latest trends and best practices in research remediation.
- Facilitated timely and accurate data entry processing.
- Finished tasks and job duties, adhering to deadlines to avoid delays.
Loan Servicing Specialist 3
Wells Fargo
Des Moines, IA
12.2012 - 12.2014
- Maintained a strong working knowledge of federal regulations, staying up to date on changes affecting the industry.
- Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
- Monitored portfolio performance closely, identifying trends and proactively addressing potential issues before escalation.
- Research invoices to determine proper losses that would present a risk.
Education
BA - Science-Business Administration and Management
Hamilton Business College
Mason City, IA01-2003
Skills
- Relationship management
- Analytical skills
- Documentation management
- Quality assurance
- Knowledge of federal regulations
- Time management
- Risk assessment
- Communication skills
- Problem solving
- Customer focus
<Enter your own>
ID Number: 5157297252
Certification
- Remote Online Notary
References
References available upon request.
Timeline
Business Accountability Specialist
Wells Fargo
08.2019 - 05.2025
Property Asset Manager
Wells Fargo
08.2018 - 08.2019
Mortgage Claims Analyst 3
Wells Fargo
08.2016 - 08.2018
Research Remediation Analyst
Wells Fargo
12.2014 - 08.2016
Loan Servicing Specialist 3
Wells Fargo
12.2012 - 12.2014
BA - Science-Business Administration and Management
Hamilton Business College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Biston LawesBiston Lawes
Automotive Technician at Mavis TireAutomotive Technician at Mavis Tire