Business Accountability Specialist
Brian Hutchins
Wells Fargo Enterprise Program Governance & Enablement
Business Accountability Specialist with experience in risk reporting, quality assurance, audit reviews, and issue management across enterprise risk and mortgage operations. Known for improving audit review efficiency by 25%, sustaining 99% quality results, and identifying trends and recommendations that strengthen controls and escalation management. Brings analytical thinking, root cause analysis, and stakeholder management to operational risk work.
18
Years of experience
Work History
Business Accountability Specialist
1 Year 4 Months
Wells Fargo Enterprise Program Governance & Enablement - Charlotte, North Carolina | 04.2025 - 08.2026
- Collaborated on business execution processes for quality assurance and quality control initiatives, developing supporting documentation and actionable business recommendations.
- Spearheaded records management efforts, partnering with cross-functional teams to effectively execute business initiatives.
- Audited secondary reviews on data controls and control issue reporting efforts, validating findings and ensuring accurate recommendations.
- Supported updates and maintenance of the SharePoint Site, focusing on revising the HACP Dashboard guidelines.
Business Accountability Specialist
2 Years 2 Months
Wells Fargo Sales Practices & Conduct Management - Charlotte, North Carolina | 02.2023 - 04.2025
- Completed Quality Assurance audit case reviews, and achieved over a 99% SLR question success rate.
- Completed risk-based reviews, data validations, and SLR reviews; updated review decks and identified opportunities for improvement in department's user guide.
- Partnered with senior management to identify quality error trends for escalation.
Escalations Specialist, Mortgage Compliance
6 Years 9 Months
Wells Fargo Home Mortgage - Fort Mill, South Carolina | 12.2016 - 09.2023
- Led cross-functional projects, compliance reviews, quality control audits, and home preservation initiatives, achieving a 99% efficiency rating.
- Collaborated with senior management on escalation projects for senior lien payoffs, code retirements, and new procedure development.
- Improved audit review efficiency by 25% across 500+ post-sale FCL cases.
- Supported HP Communications Project and PFRR Loan Review alongside quality control audits.
Vistana Signature Experiences Vacation Ownership
4 Years 6 Months
Loan Servicing Work Director, Document Origination - Orlando, Florida | 06.2012 - 12.2016
- Audited condo lien accounts and foreclosure activity reports for accuracy and compliance before referral to attorney offices, reducing potential legal risks.
- Reported audit findings and provided risk-based recommendations to senior management, enhancing process improvements and control effectiveness.
- Increased operational audit efficiency by 10% through oversight of monthly inventory releases and weekly county deed-in-lieu recordings.
Finance Manager, Food & Beverage
1 Year 1 Month
Starwood Hotels and Resorts Worldwide, Inc - Lake Buena Vista, Florida | 05.2011 - 06.2012
- Audited vendor accounts, identifying and eliminating $100K in duplicate invoicing.
- Managed accuracy of daily invoices, P&L statements, and accruals for accounting department.
- Supervised delinquent accounts, bringing AP from 80% behind schedule to even with unpaid balances.
Project Manager, Transaction Management
2 Years 3 Months
CHEP USA - Orlando, Florida | 02.2009 - 05.2011
- Project managed and oversaw the researching of unknown receiver accounts, identified and contacted ship to location milestones, saving the company $1M in revenue.
- Designed and delivered audit training for transaction management team, enhancing overall team compliance.
- Audited daily processing of service requests, increasing accuracy of matching receivers, reversals, and new account setups by 20%.
Education
Bachelor of Business Administration (BBA) - Finance and Human Resources
Florida Southern College - Lakeland, FL
Skills
Risk management
Risk assessment
Risk analysis
Risk identification
Risk reporting
Audit
Compliance
Issue management
Technology
- Microsoft Excel • Word • PowerPoint • SharePoint • Power BI • Jira • SAP • EAP • LPS • MSP
Timeline
Business Accountability Specialist
Wells Fargo Enterprise Program Governance & Enablement
04.2025 - 08.2026Read more
Business Accountability Specialist
Wells Fargo Sales Practices & Conduct Management
02.2023 - 04.2025Read more
Escalations Specialist, Mortgage Compliance
Wells Fargo Home Mortgage
12.2016 - 09.2023Read more
Vistana Signature Experiences Vacation Ownership
Loan Servicing Work Director, Document Origination
06.2012 - 12.2016Read more
Finance Manager, Food & Beverage
Starwood Hotels and Resorts Worldwide, Inc
05.2011 - 06.2012Read more
Project Manager, Transaction Management
CHEP USA
02.2009 - 05.2011Read more
Florida Southern College - Bachelor of Business Administration (BBA), Finance and Human Resources
Read more