Amber Benson
Hibbing,MN
Summary
Dependable, empathetic, and self-motivated licensed social worker skilled in advocating for underrepresented populations with the focus of assisting clients achieve self-determination.
Overview
19
19
years of professional experience
2
2
Licensed social worker
Work History
Licensed Oncology Social Worker
Fairview Range Medical Center
09.2022 - Current
- Ongoing case management with 30+ patients monthly using motivational interviewing aligning with their goals and objectives.
- Enhance patient outcomes by developing and implementing comprehensive behavioral health care plans.
- Collaborate with multidisciplinary teams to provide coordinated care for patients with complex needs.
- Increase access to mental health services through effective case management and resource allocation.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Administrative Assistant
The Mesabi Radial Tire Company
11.2019 - 09.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scrupulously performed monthly and annual inventory on 100+ items.
Social Work Intern
JET (Job, Empowerment, Training)- MN Career Force
01.2022 - 07.2022
- Streamlined resume review process, providing timely and actionable feedback to individuals seeking employment.
- Developed and organized successful 1-week 'trades camp' introducing high school students with hands-on learning to careers in the trades.
- Promoted diversity awareness in an inclusive environment by incorporating multicultural elements into programming efforts.
- Delivered high-quality remote presentations using video conferencing technology when required without sacrificing effectiveness or engagement levels.
Customer Service Representative
Blue Cross Blue Shield Of Minnesota
01.2018 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls (averaging 50 phone complex phone calls daily) with minimal wait times.
Receptionist
Abundant Life Church
06.2013 - 12.2017
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Created and coordinated over 50+ volunteer schedules ensuring multiple department areas had sufficient representation during every Sunday morning service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Master of Science - Clinical Social Work
Saint Mary's University of Minnesota
Minneapolis, MN12.2025
Bachelor of Science - Social Work
University of Wisconsin- Superior
Superior, WI08.2022
Associate of Arts - Liberal Arts
MN North College
Hibbing, MN05.2020
Skills
- Case management
- Referrals and networking
- Client advocacy
- Attention to detail
- Schedule management
- College-level business communication, writing, and typing courses
Accomplishments
- Received 'Employee Recognition' letters and a Power Performance Excellency Award.
- Licensed social worker through the state of MN
Affiliations
- Human Rights Commission, Board Member, City of Hibbing
Timeline
Licensed Oncology Social Worker
Fairview Range Medical Center
09.2022 - Current
Social Work Intern
JET (Job, Empowerment, Training)- MN Career Force
01.2022 - 07.2022
Administrative Assistant
The Mesabi Radial Tire Company
11.2019 - 09.2022
Customer Service Representative
Blue Cross Blue Shield Of Minnesota
01.2018 - 10.2019
Receptionist
Abundant Life Church
06.2013 - 12.2017
Master of Science - Clinical Social Work
Saint Mary's University of Minnesota
Bachelor of Science - Social Work
University of Wisconsin- Superior
Associate of Arts - Liberal Arts
MN North College
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