Amber Bertrand
Portland,OR
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Tik Tok Restaurant & Bar. Proven ability to enhance guest experiences and foster loyalty through effective guest relations management and cash handling expertise. Recognized for training new staff and streamlining operations to boost efficiency.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Tik Tok Restaurant & Bar
Portland, OR
08.2015 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Assisted with menu knowledge, enhancing guest experience and satisfaction.
- Managed order accuracy and timely delivery to tables, ensuring efficiency.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on operational procedures and customer interaction techniques.
- Resolved guest inquiries and complaints promptly, fostering positive relationships.
- Cultivated warm relationships with regular customers.
- Managed bar inventory, ensuring timely restocking and proper rotation of supplies.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Operated lottery terminals, ensuring accurate ticket processing and customer transactions.
- Assisted customers with inquiries, providing information on games and winning procedures.
Education
High School Diploma - General Studies
David Douglas High School
Portland, OR06.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Guest relations management
Timeline
Server/Bartender
Tik Tok Restaurant & Bar
08.2015 - Current
High School Diploma - General Studies
David Douglas High School