AMBER BIGGS
Aurora,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Wheat Ridge Animal Hospital
Wheat Ridge, CO
05.2018 - Current
- Compassionate swing receptionist experienced in high-stress environments, handling emotional clients, end-of-life care, and critical emergencies such as carrying in labored breathing, actively seizing, or hit-by-car patients.
- Skilled in multitasking, patient check-in/out, managing high-volume calls, financial concerns, and supporting euthanasias. Assist ER teams with triage, animal restraint, and training new associates. Collaborate with animal control and law enforcement on cases involving found pets or when owners are unavailable to be with the patient due to hospitalization or in custody.
Client Service Representative
Parker Center Animal Clinic
Parker, CO
11.2017 - 05.2018
- Assisted clientele efficiently, checked in and out clients, handled transactions, and supported veterinarian technicians
- Required compassion and empathy towards clients and pets.
Customer Service Representative Adoptions - Runner in Admissions
Humane Society of the Pikes Peak Region
Colorado Springs, CO
09.2016 - 11.2017
- Assist Humane Society customers with adoption counseling and animal behavior guidance. Support adopters in making informed decisions. Responsible for vaccinating, creating animal IDs, taking photos, collaring, and kenneling animals.
Photographer
Lifetouch
Colorado Springs, CO
07.2015 - 09.2016
- Coordinated school picture days, photographed portraits and events, and managed paperwork for image correlation.
Photographer
Grad Images
St. Louis, MO
05.2013 - 05.2016
- Photographed various aspects of graduations, including candid and ceremony portraits.
Photographer
Interstate Studio and Publishing
Maryland Heights, MO
07.2013 - 05.2015
- Photographed special events, including school portraits and sports teams.
Customer Service - Cashier, Tour Guide and Trainer
Metro - St. Louis Gateway Arch
St. Louis, MO
05.2007 - 05.2015
- Provided customer service with strong interaction skills across diverse socioeconomic backgrounds.
Education
Bachelor of Fine Arts in Photography -
Southern Illinois University Edwardsville
Edwardsville, IL12.2013
Skills
- Inter-personal Skills
- Excellent Communication Skills
- Administrative Skills
- Microsoft Suite proficient
- Adobe Suite proficient
- Chameleon proficient
- Ezyvet proficient
- Data Entry - 90 WPM (10 years)
Awards
- St. Louis Hospitality Hero, 06/01/12
- St. Louis Hospitality Hero, 06/01/11
Timeline
Customer Service Representative
Wheat Ridge Animal Hospital
05.2018 - Current
Client Service Representative
Parker Center Animal Clinic
11.2017 - 05.2018
Customer Service Representative Adoptions - Runner in Admissions
Humane Society of the Pikes Peak Region
09.2016 - 11.2017
Photographer
Lifetouch
07.2015 - 09.2016
Photographer
Interstate Studio and Publishing
07.2013 - 05.2015
Photographer
Grad Images
05.2013 - 05.2016
Customer Service - Cashier, Tour Guide and Trainer
Metro - St. Louis Gateway Arch
05.2007 - 05.2015
Bachelor of Fine Arts in Photography -
Southern Illinois University Edwardsville
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