Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Bowen

HUNTINGTON,VT

Summary

I have many years of retail experience with responsibilities ranging from supervising the front end of a major clothing and household supply store to being responsible for placing the twice weekly inventory and supply orders then stocking the inventory when the orders arrived for a location of a local conveniencestore change. I bring to this job a hardworking attitude, and upbeat and friendly personality and a positive mindset

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Jolley Convenience Stores
03.2024 - Current
  • Interact with customers cheerfully answering questions and checking them out at register
  • Stock shelves and coolers
  • Make and cleanup coffees.
  • Break down and put away things, setting them up for opening the next day
  • Manage money and safe deposits
  • close the store making sure that things are ready for openers and set the alarm and lock the doors

Guest Service Lead

Healthy Living Market And Cafe
11.2022 - 02.2024

• Trained cashiers

• Assisted cashiers with questions and problem solving

• Assisted cashiers with technology issues

• Provided cashiers with knowledge, cash and supplies so they could do their jobs efficiently

• Assisted customers with questions

• Ensured customers had a pleasant point-of-sale experience

• Created and implemented break and lunch schedules for non-managerial associates

•Assigned tasks for non-busy cashiers to assist with merchandising in other parts of the store

•Maintained an upbeat and positive atmosphere for those working in the front end

Front End Supervisor

Marshalls Department Store
08.2020 - 05.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.


Education

Master of Arts - Creative Writing

Columbia University in The City of New York
New York, NY
05.2008

Bachelor of Arts - Comparative Literature

Trinity College of Vermont
Burlington, VT
05.2000

High School Diploma -

Champlain Valley Union High School
Hinesburg, VT
06.1991

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Creative Thinking outside the box
  • Inter-personal skills
  • Optimism
  • Cheerful attitude

Timeline

Customer Service Representative

Jolley Convenience Stores
03.2024 - Current

Guest Service Lead

Healthy Living Market And Cafe
11.2022 - 02.2024

Front End Supervisor

Marshalls Department Store
08.2020 - 05.2022

Master of Arts - Creative Writing

Columbia University in The City of New York

Bachelor of Arts - Comparative Literature

Trinity College of Vermont

High School Diploma -

Champlain Valley Union High School
Mark Bowen