AMBER BLAKE
Colorado Spring,CO
Summary
Results-driven healthcare management professional with a strong educational foundation in Healthcare Management from Colorado Technical University and a certificate in medical coding. Comprehensive training in team building and management, supply chain management, employee training, and customer service. Possesses a diverse skill set to drive operational excellence. Passionate about patient care and empowering employees to unlock their full potential through mentoring and guidance.
Overview
24
24
years of professional experience
Work History
Client Service Manager
MGA Home Healthcare
05.2025 - Current
- Led client onboarding processes, enhancing satisfaction and retention through personalized service strategies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with multidisciplinary teams to assess client needs and tailor healthcare solutions accordingly.
- Implemented quality assurance measures, ensuring compliance with healthcare regulations and industry standards.
- Managed complex client cases, coordinating care plans that aligned with individual health goals and preferences.
- Maintained schedules for 75 patients and 70 clinicians.
- Processed biweekly payroll for 70+ employees, ensuring 100% compliance with federal and state regulations.
Patient Service Representative
CHPG Pediatrics North Care
03.2022 - 05.2025
- Provide clerical/office support within a physician clinic, including, reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources
- Support through communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional, and spiritual needs of the patient
- Demonstrate personal accountability for relationship-based care, organizational mission, and core values
Medical Records Clerk
Associates in Gastroenterology
07.2021 - 03.2022
- As a medical records clerk at Associates in Gastroenterology, I use Allscripts to appropriately get roughly 150 faxes daily to the correct location for the doctors to review and schedule departures to schedule patients
- This entails reading referrals and medical records correctly and quickly
- I also make sure patients have access to their records promptly
- I have also worked with the billing department in AR follow-ups and outpatient coding procedures for the office
Security Officer
Securitas
08.2019 - 01.2020
- As a Security Officer I protected clients' property, their valuables, and their employees
- I achieved this through patrolling, monitoring, and reporting techniques by exercising vigilance, integrity and helpfulness
Military Police
United States Army
10.2002 - 03.2005
- Awarded Military Police position after 9 weeks of basic military training and 8 weeks of advanced individual training to become a military police officer
- I served as a military police officer to protect the lives and property, patrolling military installations and preserving law and order at Schinnen, Netherlands
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs03-2025
Medical coding Certificate -
Pikes Peak Community College
Colorado Springs, CO05-2021
Basic Training and AIT -
Ft. Leonard Wood
MO03-2003
High school diploma -
Upland High School
Upland, California06-2001
Skills
- Epic
- Building an Effective Team
- Employee training
- Schedule management
- Supply chain management
- CPT and ICD-10 coding guidelines and regulations
- Outpatient coding
- AR Follow ups
- CMS 1500 claim forms
- Read and analyze medical documents
- Understanding of Anatomy
- Understanding of Physiology
- Understanding of Pharmacology
- Knowledge of HIPAA and patient confidentiality
- Microsoft office (Word, Excel, Outlook)
- Emergency planning and response
- Customer service excellence
Timeline
Client Service Manager
MGA Home Healthcare
05.2025 - Current
Patient Service Representative
CHPG Pediatrics North Care
03.2022 - 05.2025
Medical Records Clerk
Associates in Gastroenterology
07.2021 - 03.2022
Security Officer
Securitas
08.2019 - 01.2020
Military Police
United States Army
10.2002 - 03.2005
High school diploma -
Upland High School
Basic Training and AIT -
Ft. Leonard Wood
Medical coding Certificate -
Pikes Peak Community College
Bachelor of Science - Healthcare Management
Colorado Technical University