Amber Blalock
Summerville,GA
Summary
Accomplished in enhancing patient and therapy outcomes, my tenure at Pruitt Health Therapy Services and Summit Health And Rehabilitation showcases a blend of exceptional customer service and data-driven decision-making. Expert in work planning and fostering relationships, I've significantly improved operational efficiency and team productivity, achieving notable advancements in patient care and satisfaction. Self-motivated Rehab Director brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Therapy Outcomes Coordinator
Pruitt Health Therapy Services
12.2014 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Director of Rehab Services
Summit Health And Rehabilitation
03.2008 - 12.2014
- Enhanced patient outcomes by implementing innovative rehab programs and treatment plans.
- Streamlined operational processes to reduce wait times and improve efficiency in service delivery.
- Implemented data-driven performance metrics to monitor the effectiveness of rehab services and inform continuous improvement efforts.
- Established strong partnerships with external organizations, enhancing referral networks and community resources for patients.
- Ensured appropriate staffing levels and scheduling to optimize both patient care and staff morale.
Certified Occupational Therapy Assistant
Reliable Rehab Solutions
02.2007 - 05.2008
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and sensory processing skills.
- Managed caseloads effectively while maintaining a focus on quality care delivery for each patient served.
Director of Rehab Services
Forum Healthcare
04.2001 - 02.2006
- Enhanced patient outcomes by implementing innovative rehab programs and treatment plans.
- Streamlined operational processes to reduce wait times and improve efficiency in service delivery.
- Implemented data-driven performance metrics to monitor the effectiveness of rehab services and inform continuous improvement efforts.
- Established strong partnerships with external organizations, enhancing referral networks and community resources for patients.
- Ensured appropriate staffing levels and scheduling to optimize both patient care and staff morale.
Education
Associate of Applied Science - Occupational Therapy Assistant
Northwestern Technical College
Rock Spring, GA04.2001
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Schedule Coordination
- Discretion and Confidentiality
Certification
- CPR certification
Timeline
Therapy Outcomes Coordinator
Pruitt Health Therapy Services
12.2014 - Current
Director of Rehab Services
Summit Health And Rehabilitation
03.2008 - 12.2014
Certified Occupational Therapy Assistant
Reliable Rehab Solutions
02.2007 - 05.2008
Director of Rehab Services
Forum Healthcare
04.2001 - 02.2006
Associate of Applied Science - Occupational Therapy Assistant
Northwestern Technical College
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