Amber Books
Baden,PA
Summary
Dedicated medical assistant with expertise in patient scheduling, HIPAA compliance, and customer service. Committed to enhancing clinic efficiency and patient care through streamlined operations and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant/Field Technician
Personal Care Medical Associates
Pittsburgh, PA
04.2022 - Current
- Managed patient scheduling and coordinated appointments to enhance clinic efficiency.
- Assisted in conducting patient assessments, ensuring accurate documentation of medical histories.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols.
- Collaborated with healthcare team to streamline patient flow, improving overall service delivery.
- Educated patients on treatment plans and post-care instructions, fostering understanding and compliance.
- Implemented electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Trained new staff on clinical procedures and office protocols, promoting consistent care standards.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Front and Back Office Medical Assistant
Allegheny Health Network
Moon Township
08.2015 - 04.2022
- Delivered exceptional patient care and support in front and back office settings.
- Managed appointment scheduling, ensuring efficient patient flow and minimal wait times.
- Assisted with medical billing and coding, enhancing accuracy of patient records.
- Coordinated communication between healthcare providers and patients, fostering strong relationships.
- Trained new staff on operational procedures and best practices for patient management.
- Implemented process improvements that streamlined administrative tasks within the practice.
- Oversaw inventory management of medical supplies, ensuring availability for daily operations.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
Medical Assistant
Heritage Valley
Beaver, PA
04.2013 - 2015
- Assisted in patient examinations by preparing treatment rooms and ensuring necessary equipment availability.
- Collected and documented patient medical histories, vital signs, and other relevant information efficiently.
- Supported healthcare providers with administrative tasks, including scheduling appointments and managing patient records.
- Maintained cleanliness and organization of medical supplies, enhancing workflow efficiency within the clinic environment.
- Educated patients on medication use, treatment plans, and follow-up procedures to ensure understanding and compliance.
- Implemented new electronic health record system features to improve data accuracy and accessibility for staff members.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
MedExpress Urgent Care
Moon Township, PA
04.2011 - 10.2013
- Coordinated communication between healthcare teams to streamline patient care processes and improve service delivery.
- Trained junior staff on clinical procedures and office protocols to foster a collaborative work environment and enhance team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Medical Assistant
DCI Career Institute
Monaca, PA04-2006
High School Diploma -
Ambridge Area High School
Ambridge, PA06-2003
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant/Field Technician
Personal Care Medical Associates
04.2022 - Current
Front and Back Office Medical Assistant
Allegheny Health Network
08.2015 - 04.2022
Medical Assistant
Heritage Valley
04.2013 - 2015
Medical Assistant
MedExpress Urgent Care
04.2011 - 10.2013
Medical Assistant
DCI Career Institute
High School Diploma -
Ambridge Area High School