Gilbert Johnson
Progressive Urgent Care
Springfield,VA
2027
years of professional experience
Results-driven professional with extensive experience in healthcare support, customer service, front office operations, and business management. Skilled in patient care coordination, scheduling, medical documentation, inventory management, and administrative support. Known for strong communication, problem-solving, and organizational abilities, with a proven track record of delivering excellent customer experiences and maintaining efficient daily operations.
Work History
Medical Assistant | X-Ray Technician | Medical Receptionist
2 Years 8 Months- Assist physicians with examinations and procedures, ensuring patient comfort and safety.
- Perform diagnostic X-rays, focusing on bone assessments while adhering to radiologic safety protocols.
- Manage patient records, inventory, and front-desk operations to optimize clinic workflow.
- Provide patient education and handle front desk operations, including scheduling and billing.
Chief Operating Officer (COO)
4 Years- Led company-wide operations, overseeing finance, HR, and workflow management for all departments.
- Developed and executed strategic initiatives that increased revenue and improved operational efficiency.
- Spearheaded financial planning, budgeting, and cost-reduction strategies to optimize profitability.
- Managed client communications and resolved high-level customer issues, ensuring satisfaction.
- Implemented performance review systems and enhanced employee engagement for better productivity.
Hotel Operations Manager
- Oversaw daily hotel operations ensuring exceptional guest experiences and service quality.
- Managed front office team, optimizing check-in/check-out processes for efficiency.
- Implemented staff training programs enhancing service standards and operational performance.
- Coordinated with various departments to ensure seamless event execution and guest satisfaction.
- Analyzed guest feedback to identify areas for improvement and implemented corrective actions promptly.
Chief Operating Officer (COO)
- Directed business operations, financial management, and administrative functions for a high-performing team.
- Led process improvements and automation initiatives, enhancing efficiency and reducing overhead costs.
- Supervised payroll, benefits administration, and workforce planning to support a thriving work environment.
- Managed vendor negotiations and contracts, ensuring cost-effectiveness and quality service.
- Developed policies to maintain compliance with business and labor regulations.
Education
3rd Year College - Business Administration And Management
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
Clinical documentation
Direct patient care
Data entry
Compassionate
Patient care coordination
Adaptable
Inventory and supply management
Inventory management
Payment collection
Customer relationship management (CRM)
Timeline
Medical Assistant | X-Ray Technician | Medical Receptionist
Progressive Urgent Care
10.2023 - CurrentRead More
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Pittsburgh Builders Inc.
01.2019 - 01.2023Read More
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Hilton Manila, Newport World Resorts
2017 - 2019Read More
Chief Operating Officer (COO)
Acre Factory
2013 - 2017Read More
Enderun College
3rd Year College from Business Administration And Management
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