Amber Branch
Spokane,WA
Summary
Dynamic professional with extensive experience in property management and guest relations. Proven track record in revenue management and team training, enhancing community engagement and tenant satisfaction. Skilled in Microsoft Excel and effective communication, driving operational success and fostering positive relationships with residents and clients.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Community Mananger
Rudeen Management
Cheney, Washington
08.2026 - Current
- Created content for social media platforms to engage the community.
- Developed and implemented strategies to increase community engagement.
- Coordinated leasing activities, applications, and move-in paperwork with prospective residents.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Resolved resident complaints with professional communication and calm judgment.
- Prepared community notices, resident communications, and lease updates.
- Supported rent collection, delinquency tracking, and office administrative tasks.
- Conducted property inspections to support safety, cleanliness, and policy compliance.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Assisted with developing marketing plans for campaigns and promotions.
Leasing Agent
Rudeen Management
Cheney, Washington
01.2026 - 08.2026
- Reviewed rental applications and verified leasing paperwork for Rudeen Management properties, ensuring compliance and accuracy.
- Prepared lease agreements and reviewed terms with new residents.
- Supported apartment showings and explained community amenities to prospective residents.
- Facilitated follow-up communication to nurture leads and increase leasing opportunities. and kept prospect records current in property system.
- Answered resident questions and assisted with leasing issues in management office.
- Coordinated move-ins and move-outs with maintenance and office teams to ensure seamless transitions for new residents.
General Manager
Ramada by Wyndham Downtown Spokane
Spokane, Washington
03.2022 - 08.2025
- Supported hotel operations for corporate guests by applying strong knowledge of corporate culture, procedures, and service expectations within hospitality.
- Coordinated daily tasks among team members to help complete operational needs on time.
- Communicated with clients to plan and deliver private and public events while staying organized and detail-focused.
- Performed routine walkthroughs of hotel facilities to check compliance with company standards and reported issues needing immediate attention.
- Worked with outside contractors to fix technical problems affecting hotel services, including equipment maintenance, POS system errors, and property damage.
- Used Microsoft Outlook, Excel, and Word to help manage administrative work, reservations, staff schedules, and internal communication.
- Tracked product and supply inventory, restocked items to maintain service continuity.
- Reviewed hotel manuals and shared updated safety procedures with team members to support correct etiquette and protocol adherence.
Assistant General Manager
Ramada by Wyndham Downtown Spokane
Spokane, Washington
07.2021 - 03.2022
- Gained promotion to general manager in 2022, recognizing contributions to team success.
- Improved team productivity and efficiency by delivering thorough training that helped staff complete duties effectively.
- Managed guest relations and resolved service concerns quickly.
- Organized daily operations for individual and team tasks, ensuring workflow efficiency.
- Coordinated schedules and activities for front desk, housekeeping, and maintenance teams to ensure smooth operations.
- Communicated regularly with external partners to help address facility maintenance issues and limit disruption to daily workflows.
- Handled high-volume inbound calls with effective communication and relationship-building skills, contributing to client satisfaction scores.
- Documented key external contacts to facilitate rapid issue resolution and enhance client satisfaction.
- Trained team members on hotel systems and service expectations.
- Supported safety checks, compliance reviews, and incident reporting.
- Resolved customer complaints promptly while maintaining professional demeanor.
General Manager
OYO Hotels: North Spokane Hotel
Spokane , WA
02.2019 - 02.2020
- Supported management of high-volume facility budgets with careful attention to operational and administrative needs.
- Acted as point of contact between corporate office personnel and external vendors to support contract negotiation and align operational goals.
- Built supplier and contractor relationships to improve cross-functional coordination and facility performance.
- Reviewed daily operations to find improvement opportunities using current and historical data.
- Delivered training sessions for new and current employees to help staff succeed individually and as part of a team.
Assistant Sales Manager
Acceptance Now
Spokane, Washington
11.2018 - 01.2019
- Welcomed clients on sales floor, answered product and service questions, resolved concerns, and supported informed purchasing decisions to help drive revenue.
- Facilitated customer inquiries and transactions, ensuring acceptance of lease and purchase applications.
- Explained financing options and payment terms to prospective clients.
- Enhanced store sales through effective product presentation and attentive customer service.
- Coordinated daily operations across multiple areas to enhance workflow and maintain output quality.
- Completed routine security checks during opening and closing procedures to confirm compliance with established protocols and protect data integrity.
- Worked with store staff on daily sales and account activity.
Front Desk Agent
Ramada by Wyndham Downtown Spokane
Spokane, Washington
02.2018 - 11.2018
- Issued room keys and verified guest identification at front desk, facilitating efficient check-in process.
- Greeted clients and business partners as first point of contact, delivering friendly, professional service during busy periods.
- Entered reservations and maintained guest records in property system.
- Collaborated with facility management to report system issues and maintenance needs, ensuring smooth operational flow.
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Front Desk Agent
Coeur D'alene Casino And Resort
Worley, Idaho
05.2017 - 02.2018
- Welcomed resort guests and completed check-in and check-out procedures.
- Distributed room keys to guests at front desk and checked guest identification at front desk.
- Executed payment transactions at front desk and accurately balanced cash drawer at end of shifts.
- Used internal systems, applications, and databases to handle client reservations, process transactions, and track room availability schedules.
- Entered reservations and updated guest records in property system.
- Responded to guest inquiries via phone, providing information about Coeur d'Alene Casino and Resort amenities and services.
- Resolved guest questions using casino, hotel, and resort service policies.
- Assisted resort leadership with daily administrative tasks to ensure smooth operations and enhance guest satisfaction.
Custodial Maintenance Technician
Coeur D'alene Casino And Resort
Worley, Idaho
01.2016 - 05.2017
- Cleaned restrooms, sinks, and high-touch surfaces in gaming and hospitality areas to ensure a safe and welcoming environment. restrooms, sinks, and high-touch surfaces throughout gaming and hospitality areas.
- Swept and maintained cleanliness of floors in public areas and back-of-house spaces, mopped, and vacuumed floors in public areas and back-of-house spaces.
- Removed trash and recycling from designated areas throughout Coeur d'Alene Casino Resort. and recycling from facilities across Coeur d'Alene Casino Resort.
- Followed sanitation procedures and casino cleaning standards during daily assignments.
- Adhered to safety protocols at all times to maintain a secure working environment. at all times while completing duties.
- Reported maintenance issues and safety hazards to supervisors to facilitate prompt resolution. concerns and safety hazards to supervisors right away.
- Supported facility inspections to monitor conditions, document recurring issues, and identify practical solutions for complex problems.
Education
Some College (No Degree) - Business Administration & Management
Seattle Central Community College
Seattle, WA10-2026
Skills
- Community engagement
- Tenant onboarding
- Property management
- Guest services
- Hotel operations
- Operations management
- Customer retention
- Team training
- Microsoft Excel
- Business administration
- Property maintenance
- Verbal and written communication
Certification
- Certified Hospitality Revenue Manager-American Hotel and Lodging Educational Institute
Timeline
Community Mananger
Rudeen Management
08.2026 - Current
Leasing Agent
Rudeen Management
01.2026 - 08.2026
General Manager
Ramada by Wyndham Downtown Spokane
03.2022 - 08.2025
Assistant General Manager
Ramada by Wyndham Downtown Spokane
07.2021 - 03.2022
General Manager
OYO Hotels: North Spokane Hotel
02.2019 - 02.2020
Assistant Sales Manager
Acceptance Now
11.2018 - 01.2019
Front Desk Agent
Ramada by Wyndham Downtown Spokane
02.2018 - 11.2018
Front Desk Agent
Coeur D'alene Casino And Resort
05.2017 - 02.2018
Custodial Maintenance Technician
Coeur D'alene Casino And Resort
01.2016 - 05.2017
Some College (No Degree) - Business Administration & Management
Seattle Central Community College