Summary
Overview
Work History
Education
Skills
COMPUTER PROFICENT
Work Availability
Timeline
Ashley Scott

Ashley Scott

Mananger
Durham,NC
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

A collaborative leader in building a solid team through effective delegation. With a decade-long successful career in the service industry, Pride in mentoring employees with client satisfaction as the goal. Attention to detail, organizational skills, and ability to manage client resolutions in a fast-paced business environment. Capable of managing multiple projects with a results-driven approach.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

SERVER/ BARTENDER/ MANANGER

LUNA ROTISSERIE AND EMPANADA
Durham, NC
09.2015 - 03.2023
  • Maintained inventory levels and reduced waste by 15%, resulting in cost savings of $10,000 annually
  • Created and implemented new cocktail menu, resulting in 30% increase in cocktail sale
  • Successfully managed budget of $50,000 for purchasing and inventory management
  • Reduced customer complaints by 50% through exceptional customer service and conflict resolution skills
  • Trained and managed 3 bartenders, resulting in 20% increase in overall efficiency
  • Maintained and cleaned bar environment, resulting in 95%+ score on health and safety inspections

BARTENDER / MANAGER

MYSTERY BREWING PUBLIC HOUSE
Durham , NC
12.2013 - 10.2018
  • Trained and supervised 5 bartenders, resulting in 20% increase in overall efficiency
  • Oversaw cash drawers and reconciled against cash register reports, maintaining 100% accuracy
  • Managed office inventory by ordering, requisitioning, stocking, and receiving shipments, reducing out-of-stock items by 25%
  • Developed and implemented staff training programs on safety and sanitation practices, resulting in 100% compliance rate
  • Trained staff on preparing and delivering drinks, handling food and money, and opening and closing duties resulting in 95% customer satisfaction rate

Education

No Degree - ENGLISH / PHILOSOPHY

University of North Carolina At Chapel Hill, Chapel Hill, NC
1993 - 1998

Skills

  • Strategic Planning
  • Vendor Management
  • Verbal and Written Communication
  • Conflict and Complaint Resolution
  • Exceptional Customer Support
  • Income and Expense Management
  • Procedural Streamlining
  • Managing Files and Records
  • Database Management
  • Staff Management
  • Administrative Oversight
  • Community Engagement
  • UX Documentation
  • Web Design
  • Cross Browser Compatibility
  • Website Structure
  • Brand Management
  • Mobile App Design
  • Direct Email Campaigns
  • CMS Platforms
  • Graphic Design Integration
  • Project Management
  • Brand Oversight
  • Web Development Projects
  • Website Optimization
  • Adobe Creative Suite Applications
  • Wire Frames
  • Responsive Design
  • Code Debugging
  • Design and Development
  • Customer Needs Assessments
  • Sales and Marketing
  • Scheduling Repairs
  • Property Tours
  • Effective Planning
  • Maintenance Knowledge
  • Equipment Replacement
  • Vendor Contracts
  • Tenant Relations

COMPUTER PROFICENT

Proficient in Web Design / Development including HTML, CSS, Javascript. React, Databases, as well as no-code website development services, HubSpot Wordpress, Drupla. Microsoft Office, Google Business and Mac OS services.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

SERVER/ BARTENDER/ MANANGER - LUNA ROTISSERIE AND EMPANADA
09.2015 - 03.2023
BARTENDER / MANAGER - MYSTERY BREWING PUBLIC HOUSE
12.2013 - 10.2018
University of North Carolina At Chapel Hill - No Degree, ENGLISH / PHILOSOPHY
1993 - 1998

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