AMBER BRANHAM
Summary
Dedicated and results-driven professional with diverse experience in event planning, publishing, customer service, administration, mentorship, and athletics. Skilled in coordinating and executing high-impact events, managing budgets, and enhancing attendee engagement through creative themes and strategic marketing. Adept at proofreading, editing, and content creation for publications, ensuring accuracy and consistency. Strong background in customer service and hospitality, providing exceptional guest experiences while handling reservations, seating, and order management. Proven leadership abilities in mentorship, team coordination, and public speaking. Highly organized with expertise in billing, record management, and digital filing. Passionate about fostering positive team environments, optimizing workflows, and delivering outstanding experiences across various roles.
Overview
6
6
years of professional experience
Work History
Event Planner
Campus Activities Board
08.2024 - Current
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Optimized event layouts and floor plans to maximize attendee flow and overall experience, minimizing congestion in high-traffic areas.
- Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.
- Brainstormed and implemented creative event concepts and themes.
- Developed creative themes for events and created related activities to engage attendees.
Heights Yearbook
Assumption University
08.2024 - Current
- Ensured accuracy and consistency in all content by thoroughly proofreading and editing text, captions, headlines, and other elements before publication.
- Enhanced the overall quality of the yearbook by collaborating with photographers, designers, and editors.
- Coordinated distribution efforts effectively to ensure every student received their copy of the completed yearbook on time.
- Developed creative themes for each edition of the yearbook that captured the spirit of the school community.
- Arranged yearbook to cover different aspects of school life.
- Attended school events as photographer and videographer.
- Documented school activities, interviewed students and staff and wrote up feature information for yearbook sections.
- Coordinated with clubs to establish allotted pages, photographs required and accompanying text.
- Brainstormed special features to set new yearbook editions apart.
- Participated in editorial meetings to discuss story ideas and content.
Hostess
Rudinos Sports Bar
06.2024 - Current
- Seated guests, bussed tables
- Took phone orders and entered them into a computer system for processing
- Prepared and processed take out orders
Billing Assistant
All In One Pool And Spa
08.2019 - Current
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Produced and mailed invoices, payment reminders, and financial notices.
- Managed electronic filing system for efficient organization of billing documents, resulting in improved accessibility for internal teams.
- Contacted customers and third party payers to pursue payments.
- Implemented automated systems to reduce manual workload associated with generating invoices.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
WCU Club Volleyball Practice Player & Manager
WCU Women's Club Volleyball
08.2023 - 05.2024
- Increased overall team morale by fostering a positive and supportive environment during practices and games.
- Trained consistently, both alone and with team, to maximize form, technique and gameplay skills.
- Adhered to all team requirements and rules.
- Promoted sportsmanship both on and off the court, serving as a role model for teammates and competitors alike.
- Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
- Prepared athletes for special competitions and tournaments.
- Assisted in fundraising efforts to support the volleyball program, enabling the purchase of new equipment and uniforms.
- Assisted in running team drills
Ambassador
College of Education & Allied Professions
01.2023 - 01.2024
- Guide interested students through the education program at Western Carolina University
- Lead Open House tours for incoming Freshmen interested in the Education program
- Participated in information panel discussions to answer questions about the College of Education
- Met monthly to discuss upcoming events and planned team bonding events
- coordinated with the chancellor and other boards to speak and present at events
Candidate Mentor
Sigma Alpha Omega Sorority
05.2022 - 05.2023
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Led weekly meetings and went over Sorority standards and beliefs
- Put together Activities, tests,powerpoints, and tasks for candidates to attend and interact with
- Paired candidates with a 1:1 mentor of the sorority
- Planned and hosted recruitment week , initiation, and bid day
- Met weekly with whole sorority to give updates on candidates and coordinate with the rest of the sorority
Hostess Intern
Anaheim White House
08.2019 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
High School Diploma -
Cypress High School
Cypress, CABachelor of Science - Inclusive Education
Western Carolina University
Cullowhee, NC05.2026
High School Diploma -
Franklinton HighSchool
Worcester, MA06-2022
Skills
- Event Logistics & Execution
- Budget Management & Cost Control
- Layout Design & Coordination
- Photography & Videography
- Guest Relations & Communication
- Reservation & Order Management
- Table Management & Seating Coordination
- Billing & Invoice Processing
- Electronic Filing & Documentation
- Financial Record Management
- Public Speaking & Panel Discussions
- Coordinating Team Bonding & Development Activities
- Drills & Skill Development
- Team Training & Morale Building
Special Awards And Groups
- Alpha Lambda Delta Honor Society - Western Carolina University, Ambassador, 08/01/23, 05/01/24
- Brinson Honors College - Western Carolina University, Ambassador, 08/01/23, 05/01/24
Timeline
Event Planner
Campus Activities Board
08.2024 - Current
Heights Yearbook
Assumption University
08.2024 - Current
Hostess
Rudinos Sports Bar
06.2024 - Current
WCU Club Volleyball Practice Player & Manager
WCU Women's Club Volleyball
08.2023 - 05.2024
Ambassador
College of Education & Allied Professions
01.2023 - 01.2024
Candidate Mentor
Sigma Alpha Omega Sorority
05.2022 - 05.2023
Billing Assistant
All In One Pool And Spa
08.2019 - Current
Hostess Intern
Anaheim White House
08.2019 - 05.2021
High School Diploma -
Cypress High School
Bachelor of Science - Inclusive Education
Western Carolina University
High School Diploma -
Franklinton HighSchool
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