Amber Braxton
Upper Marlboro,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Washington Radiology
02.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Investigated insurance claims denials and appeals.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Medical Receptionist
Express Care Urgent Care
09.2022 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved customer problems and complaints.
- Collected payments, processed transactions and updated relevant records.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Clinical Technician
INOVA
10.2021 - 09.2022
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Worked with physicians and nurses in patience care excellence.
- Assisted in the training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
- Performed patient work-ups and assisted in minor office procedures.
- Reduced errors in laboratory testing by diligently following protocols and quality control procedures.
- Contributed to the development of individualized care plans by providing input on patients'' needs, progress, and concerns.
- Liaised with patients regarding medical records and answered questions pertaining to evaluations.
- Enhanced patient care by accurately performing diagnostic tests and recording results.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL05.2027
Bachelor of Science - Clinical Psychology
Coppin State University
Baltimore, MD05.2022
High School Diploma -
Chesapeake High School
Baltimore, MD06.2011
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Medical terminology knowledge
Insurance verifying
Appointment Scheduling
Patient confidentiality
Patient Intake
Payment Collection
Medical insurance
Document filing
Sterilization procedures
Bookkeeping Support
Medicaid
Insurance Billing
EMR
System Updating
Database Search and Data Entry Skills
Certification
- BLS License - 2024
- Phlebotomy License - 2024
Honors and Awards
Employee of the Month -October 2023
- Expresscare Urgent Care
- Recognized for exceptional patient care and administrative efficiency.
- Awarded for dedication and excellent performance in healthcare support services.
Best Patient Care Award – January 2022
- Inova Urgent Care
- Honored for outstanding patient care and compassion.
- Recognized for consistently high performance and reliability in healthcare support roles.
Timeline
Patient Service Representative
Washington Radiology
02.2024 - Current
Medical Receptionist
Express Care Urgent Care
09.2022 - 11.2023
Clinical Technician
INOVA
10.2021 - 09.2022
Bachelor of Science - Nursing
Chamberlain University
Bachelor of Science - Clinical Psychology
Coppin State University
High School Diploma -
Chesapeake High School