Amber Brink
Lafayette,CO
Summary
Detail-oriented and meticulous Front of House Manager with 15+ years’ experience in quality assurance, process improvement, and customer service. Masterful in menu development, banquet management, and inventory control, ensuring seamless and creative culinary experiences while maintaining efficient control over supplies. Effective communicator and dynamic leader, great at conveying complex ideas and fostering relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front of House Manager
Ed's Cantina
Estes Park, CO
11.2023 - Current
- Assisted with training new staff members on proper customer service techniques.
- Managed reservations system including taking reservations over phone or online booking systems.
- Provided support to servers when needed during busy periods or peak hours.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Ensured that all front-of-house operations ran smoothly and efficiently.
Banquets Director
Black Canyon Inn
Estes Park, CO
03.2021 - 11.2023
- Trained catering staff and bartenders to ensure successful execution of events.
- Organized and managed staff scheduling, including assigning duties and responsibilities for all banquet personnel.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Oversee events management and ensure client's needs were met to specifications.
- Managed cash handling procedures such as preparing deposits and reconciling daily revenue reports.
- Ensured compliance with safety regulations during set up and throughout the duration of events.
- Coordinated with vendors to secure necessary supplies or services for events.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Longmont, CO
02.2020 - 10.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and execution.
- Ensured compliance with safety regulations and company policies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Extensive training in company procedures to ensure quality standards.
Restaurant Manager
Claire's on the Park
Estes Park, CO
12.2016 - 02.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
General Manager
Wapiti Colorado Pub
Loveland , CO
03.2011 - 01.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
Assistant Director of Dining Services
Compass Group USA
Denver , CO
01.2008 - 03.2010
- Assisted in the development and implementation of policies, procedures, and standards for dining services operations.
- Monitored financial performance of dining services operations to meet budgetary requirements.
- Implemented training programs for new employees on food safety, sanitation, customer service, and operational standards.
- Kept facility in compliance with applicable safety and sanitation requirements.
Certification
ServSafe Manager Certification / National Restaurant Association Food Protection Manager Certification / ServSafe Allergens Certification / TiPS Alcohol training Certification
Timeline
Front of House Manager
Ed's Cantina
11.2023 - Current
Banquets Director
Black Canyon Inn
03.2021 - 11.2023
Assistant Manager
Jimmy John's Gourmet Sandwiches
02.2020 - 10.2020
Restaurant Manager
Claire's on the Park
12.2016 - 02.2020
General Manager
Wapiti Colorado Pub
03.2011 - 01.2015
Assistant Director of Dining Services
Compass Group USA
01.2008 - 03.2010