Amber Brinson
Whiteville,NC
Summary
Accomplished professional with a proven track record at Day And Zimmermann Intl, excelling in customer service and team collaboration. Enhanced performance by 20% through effective time management and attention to detail. Skilled in cash handling and decision-making, consistently delivering exceptional results and fostering a positive work environment.
Overview
20
20
years of professional experience
Work History
Waitress
Dale's Seafood
03.2013 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Office Manager
LLK Tire and Automotive
Whiteville, NC
12.2019 - 03.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Order parts and tires for customers vehicles
- Pay invoices for parts order and employees payroll
- Answer phones schedule appointments
Tool Room Attendant
Arc Energy Services
Abingdon, VA
03.2015 - 04.2015
- Indexed locations of tools to facilitate quick retrievals from various shops.
- Enhanced workplace safety with thorough inspections of tools and equipment for damages or wear.
- Facilitated smooth workflow between departments, coordinating timely delivery of requested tools and materials.
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
- Assisted in reducing project delays by promptly fulfilling tool requests from various departments.
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Supported continuous improvement initiatives by identifying opportunities to optimize tool room operations and sharing findings with management.
- Collaborated with procurement teams to acquire high-quality tools at competitive prices, managing budgetary constraints effectively.
- Maintained a clean and organized workspace, ensuring compliance with company standards and regulations.
- Collaborated with team members to identify necessary tools for projects, ensuring timely availability.
- Unpacked, inspected and stored new tools according to crib plans.
- Monitored incoming and outgoing tools to track locations.
- Kept inventory of hand tools and gauges calibrated for use.
- Charged raw materials to specific jobs and documented lost or broken tools.
- Used micrometer and visual inspections to evaluate tools for defects and wear.
- Received incoming shipments of tools and equipment from trucks.
Administrator
Day And Zimmermann Intl
Hartsville, SC
09.2007 - 11.2007
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
Fire Watcher
Day And Zimmermann Intl
Huntersville, NC
02.2007 - 05.2007
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Maintained accurate records, documenting observations and actions taken during each shift.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
- Coordinated with site supervisors to address any identified hazards or concerns quickly and efficiently.
- Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
- Conducted regular inspections of work sites, identifying and addressing potential fire risks proactively.
- Served as a reliable source of knowledge on fire prevention procedures, assisting colleagues whenever necessary.
Pipefitter Helper
Day And Zimmermann Intl
York, SC
04.2006 - 06.2006
- Set sleeves or inserts to provide support for pipes.
- Tested piping systems for leaks by increasing pressure in pipes and observing gauges attached to pipes for indication of leaks.
- Facilitated effective communication between team members, contributing to successful project outcomes.
- Maintained high standards in workmanship, resulting in consistently positive feedback from supervisors and clients.
- Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.
Pipefitter Helper
Day And Zimmermann Intl
08.2005 - 10.2005
- Measured, cut, threaded and assembled new pipe to place assembled pipe in hangers or other supports.
- Improved pipefitting efficiency by assisting in the assembly, installation, and maintenance of piping systems.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Enhanced safety measures by following proper procedures when handling hazardous materials during pipe installations.
- Collaborated with experienced pipefitters to learn advanced techniques and improve personal skills in the field.
- Mounted brackets and hangers on walls and ceilings to hold pipes in place.
- Contributed to timely project completion through efficient cutting, threading, and hammering of pipes as per specifications.
- Streamlined workflow by maintaining a clean work environment and ensuring all tools were properly stored after use.
- Ensured proper alignment of pipes through precise leveling and positioning during installation processes.
- Delivered support for installing and maintaining hydraulic and pneumatic systems, enhancing system reliability.
Administrator
Day And Zimmermann Intl
Huntersville, NC
03.2005 - 06.2005
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Education
High School Diploma - High School Education
Britton Academy
New York, NY05.2010
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Order taking
- Handling complaints
- Payment processing
- Service prioritization
- Active listening
- Time management
- Performance improvement
- Supply restocking
Timeline
Office Manager
LLK Tire and Automotive
12.2019 - 03.2025
Tool Room Attendant
Arc Energy Services
03.2015 - 04.2015
Waitress
Dale's Seafood
03.2013 - Current
Administrator
Day And Zimmermann Intl
09.2007 - 11.2007
Fire Watcher
Day And Zimmermann Intl
02.2007 - 05.2007
Pipefitter Helper
Day And Zimmermann Intl
04.2006 - 06.2006
Pipefitter Helper
Day And Zimmermann Intl
08.2005 - 10.2005
Administrator
Day And Zimmermann Intl
03.2005 - 06.2005
High School Diploma - High School Education
Britton Academy