Amber Broadwater
Hanover,PA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
18
18
years of professional experience
Work History
Service Center Associate
Giant Food Stores
Hanover, PA
03.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate inventory levels and organized stock displays.
- Processed transactions using point-of-sale systems accurately.
- Greeted customers and provided exceptional customer service.
- Monitored inventory levels of supplies needed for daily operations.
- Performed opening and closing duties as part of management team and handled cash management.
- Handled returns and exchanges following store guidelines diligently.
- Trained new associates on company policies and procedures effectively.
- Monitored product shelf life to ensure quality standards were met.
- Updated customer profiles with current contact information during each transaction.
- Performed cashiering duties such as processing payments, issuing receipts and refunds.
Housekeeping Supervisor
Missy's Cleaning
Hanover, PA
10.2024 - 03.2025
- Supervised daily cleaning operations for residential and commercial properties.
- Trained and mentored new housekeeping staff on cleaning procedures.
- Scheduled and coordinated staff shifts to ensure adequate coverage.
- Conducted inspections to maintain high cleanliness standards in all areas.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Implemented best practices for safety and sanitation in all tasks.
- Communicated with clients to address concerns and ensure satisfaction.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Cashier/Sales Associate
Michaels
Corpus Christi, TX
10.2023 - 01.2024
- Established connections with customers, exceeding customer service expectations.
- Answered customers questions and addressed problems and complaints in person and over the phone.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Restocked and organized items as necessary and as directed.
Warehouse Associate
Amazon Warehouse
Edgemere, MD
08.2018 - 09.2023
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Prepared orders for delivery or pickup by loading, packing, wrapping, shipping and inspecting them.
- Operated and maintained heavy machinery such as forklifts and lift trucks for heavier orders.
Warehouse Associate
The Home Depot
Sparrows Point, MD
05.2020 - 01.2023
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Prepared orders for delivery or pickup by loading, packing, wrapping, shipping and inspecting them.
- Operated and maintained heavy machinery such as forklifts and lift trucks for heavier orders.
Cashier/Sales Associate
Walmart
San Antonio, TX
02.2018 - 08.2018
- Established connections with customers, exceeding customer service expectations.
- Answered customers questions and addressed problems and complaints in person and over the phone.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Restocked and organized items as necessary and as directed.
Bartender/Bar Manager
The Red Room
Baltimore, MD
06.2010 - 02.2015
- Maintained regular clientele through professional and friendly service.
- Prepared beverages in a fast paced environment.
- Managed the bar by coordinating employee scheduling and inventory restocking.
- Complying with food and beverage regulations.
- Teamwork and multitasking.
- Customer service.
Caregiver
Hamilton's Golden Estate
Havre de Grace, Maryland
04.2008 - 06.2012
- Assisted residents with daily living activities and personal care.
- Maintained a safe and clean environment for residents.
- Monitored residents' health and reported changes to medical staff.
- Documented care plans and updates in resident files accurately.
- Developed strong relationships with residents through compassionate communication.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Laundered clothing and bedding to prevent infection.
Education
High School Equivalency -
Coastal Bend
Corpus Christi, TX05.2024
Skills
- Customer service
- Time management
- Communication skills
- Food service
- Restaurant experience
- Computer skills
- Computer literacy
- Sales
- Team Building
- Teamwork
- Distribution
- Warehouse Experience
- Cash management
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Quality assurance
- Scheduling operations
- Call center experience
- Safety compliance
- Workload prioritization
- Complaint handling
- Tech-Savvy
- Goal-oriented mindset
- Account management
- Team player mentality
Timeline
Service Center Associate
Giant Food Stores
03.2025 - Current
Housekeeping Supervisor
Missy's Cleaning
10.2024 - 03.2025
Cashier/Sales Associate
Michaels
10.2023 - 01.2024
Warehouse Associate
The Home Depot
05.2020 - 01.2023
Warehouse Associate
Amazon Warehouse
08.2018 - 09.2023
Cashier/Sales Associate
Walmart
02.2018 - 08.2018
Bartender/Bar Manager
The Red Room
06.2010 - 02.2015
Caregiver
Hamilton's Golden Estate
04.2008 - 06.2012
High School Equivalency -
Coastal Bend