Amber Broadway
Bryan,TX
Summary
With over 15 years of communication experience, I have been instrumental in mentoring and developing new accounts receivable agents on a daily basis. Additionally, I have consistently demonstrated a strong sense of accountability in managing my own portfolio of collection accounts and achieving liquidation goals, always striving to exceed client objectives. Ive been on an active role in fostering new business relationships and exceeding client expectations for liquidation results. With a smile 😃
Overview
17
17
years of professional experience
Work History
Debt Collection Specialist
TSI - Transworld System, Inc
06.2008 - Current
- Elite Collections Specialist with a track record of achieving high productivity, quality, and performance benchmarks. A proficient and capable professional experienced in implementing recovery tactics and adeptly negotiating with account holders to reduce outstanding debts and aging accounts. Eager to contribute my skills to a team that provides prospects for career growth and advancement.
- Highly adept at rapidly acquiring proficiency in new systems and software.
- In addition to my dedicated years as a collector, Im a humorous and enthusiastic employee who brings a positive and vibrant energy to the workplace.
- References are available upon request.
Call Center Agent
Texas Fraternal Order Of Police
01.2007 - 06.2008
- I was responsible for contacting individuals who had committed to contributing funds to support a police officer who tragically lost their life while on duty and inquire if they wished to uphold their commitment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Trainer
Sitel
09.2006 - 06.2007
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Education
Radiology
Odessa College
Odessa, TXHigh school diploma -
Kermit High School
Kermit, TXSkills
- Communication strategies
- Accounts Payable and Accounts Receivable
- Negotiation and Resolution
- Mentoring
- Financial Analysis
- Skip tracing
- Analytical and critical thinking
- Accounting
- Fdcpa compliance
- Client support
- Predictive Dialers
- Financial Transactions
Timeline
Debt Collection Specialist
TSI - Transworld System, Inc
06.2008 - Current
Call Center Agent
Texas Fraternal Order Of Police
01.2007 - 06.2008
Trainer
Sitel
09.2006 - 06.2007
Radiology
Odessa College
High school diploma -
Kermit High School