Elizabeth Davis
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, in addition to a skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. A harmonious team mate that strives for eminence when faced with any challenge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Debt Collection Specialist
Quality Acceptance
03.2022 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Customer Service Representative
AT&T Mobility
04.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
B2B Customer Service Representative
T-Mobile
01.2021 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Director of Operations
Biometric Organics
08.2017 - 09.2019
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Assistant Director of Operations
Ogrx Delivery
01.2017 - 09.2019
- Trained new employees on proper protocols and customer service standards.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ05.2025
Skills
- Complex Problem-Solving
- Pleasant Telephone Demeanor
- Persuasion Strategies
- Negotiation and Resolution
- Organizational Skills
- Client Satisfaction
- Active Learning
- Analytical and Critical Thinking
- Social Perception
- Issue Investigation
Accomplishments
- Online Media Buying - Managed team of three marketing associates in all online media buying. Bought banner placement that profitably increased traffic to company website by 25%.
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
- Consumer Research - Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.
Certification
- CAPM - Certified Associate in Project Management
Timeline
Debt Collection Specialist
Quality Acceptance
03.2022 - 12.2022
Customer Service Representative
AT&T Mobility
04.2021 - 03.2022
B2B Customer Service Representative
T-Mobile
01.2021 - 04.2021
Director of Operations
Biometric Organics
08.2017 - 09.2019
Assistant Director of Operations
Ogrx Delivery
01.2017 - 09.2019
Bachelor of Science - Psychology
University of Phoenix
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