Amber Brown
Liberty,SC
Summary
Dynamic General Manager with a proven track record at Nirvana Perception LLC, excelling in leadership and operations management. Cultivated strong client relationships, driving sales growth and enhancing customer satisfaction. Adept at problem resolution and optimizing logistics, resulting in significant cost reductions and successful product launches. A dedicated team player committed to fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
General Manager
Nirvana Perception LLC
08.2021 - 04.2024
- Managed employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
Sales Associate
Shell Company
05.2009 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Easley High School
Easley, SC05.2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Deadline oriented
- Efficient multi-tasker
- Customer relations
Timeline
General Manager
Nirvana Perception LLC
08.2021 - 04.2024
Sales Associate
Shell Company
05.2009 - 08.2021
High School Diploma -
Easley High School
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