Amber Brown
Friendswood,TX
Summary
Leasing professional with proven track record of exceeding lease targets. Strong communication skills and commitment to exceptional customer service. Expertise in converting inquiries into scheduled appointments efficiently. Ability to thrive under pressure while managing high lead volumes and converting them into applicants.
Overview
8
8
years of professional experience
Work History
Leasing Professional
American Landmark
Webster, Tx
09.2022 - Current
- Surpassed sales goals while achieving high occupancy rates at McAlister Apartments.
- Conducted in-person and virtual tours for prospective residents to showcase apartments.
- Fostered communication between prospects and current residents to enhance engagement.
- Leveraged interpersonal skills to elevate customer service experience.
- Met marketing deadlines and executed outreach initiatives for prospect retention.
- Created and optimized digital advertising campaigns to attract potential residents.
- Performed assistant duties alongside leasing responsibilities to streamline operations.
Leasing professional
Rockstar Capital
Alvin, TX
09.2021 - 12.2021
- Connected with prospective leads via phone, email, and in person.
- Surveyed surrounding areas to compare and determine market value, rental, and sale rates.
- Assisted in collections to achieve $0 delinquency.
- Improved customer relations, networking, and promotional strategies to achieve ambitious sales targets.
- Overcome objections and accurately processed required paperwork.
- Utilized software programs such as OneSite, RealPage, Lease Lock, Blue Moon, Outlook, Knock, Excel, Word, Microsoft Teams, and Checkpoint ID.
- Reason for leaving: No room for growth. I am looking to grow within my company and advance to the next position.
Leasing professional
Westwood Park Apartments
Alvin, TX
09.2021 - 12.2021
- Kept units move in ready with consistent maintenance and cleaning strategies.
- Satisfied both tenants and owners, effectively managing relationships and handling routine needs.
- Showcased residences with virtual and in person tours to highlight features and benefits.
- Met occupancy goals with strategic marketing plans.
- Managed resident relations by staying on top of issues arising before, during, and after move in dates.
- Assisted in delinquency to achieve $0 delinquency.
- Reason for leaving: Company was bought out and new management brought their own team.
Teacher
Kindercare Learning Center
Pasadena, TX
02.2018 - 03.2020
- Aligned student learning objectives and lessons plans with state and district curriculum requirements.
- Communicated with parents on student progress, potential challenges, and ways to foster engagement and academic success.
- Researched and selected diverse instructional materials, supplemental resources, and technology-based tools.
- Evaluated student work to monitor progress and identify learning gaps.
- Promoted critical thinking with thoughtful explorations of current events.
- Reason for leaving: COVID lock down
Education
Business Administration
Homeschooled
Houston, TXSkills
- Application management
- Payment processing
- Lease administration
- Owner and tenant support
- File organization
- Property tours
- Unit maintenance
References
Amanda Ross - (409) 543-5981 (current community manager)
Sunny Mapps - (832) 724-2480 (previous community manager)
Timeline
Leasing Professional
American Landmark
09.2022 - Current
Leasing professional
Rockstar Capital
09.2021 - 12.2021
Leasing professional
Westwood Park Apartments
09.2021 - 12.2021
Teacher
Kindercare Learning Center
02.2018 - 03.2020
Business Administration
Homeschooled