Amber Brown
Columbia,United States
Summary
Proactive and goal oriented professional with foundational knowledge in human services and hands-on experienced gained through academic projects in field training. Demonstrates strong teamwork, problem solving and case management skills. Prepared to start a career and make meaningful contributions with commitment and drive. Proven ability to enhance client satisfaction through effective communication and crisis support. Skilled in HIPAA compliance and fostering collaborate environments, ensuring optimal service delivery and positive outcomes for clients.
Overview
5
5
years of professional experience
Work History
WC/PI Billing Manager
DMMS
12.2022 - Current
- Assisted in processing customer invoices and billing statements efficiently.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Collaborated with team members to resolve billing discrepancies promptly.
Case Manager
Lutheran Children and Family Services
03.2022 - 12.2022
- Assessed client needs and developed personalized service plans to ensure effective support.
- Coordinated communication between clients, families, and healthcare providers for streamlined service delivery.
- Monitored client progress and adjusted care plans to improve outcomes and meet evolving needs.
- Facilitated access to community resources and services, enhancing client support networks.
Service Coordinator
Howard County Sheltered Services
06.2020 - 01.2022
- Collaborated with cross-functional teams to address client concerns and improve service quality.
- Led regular team meetings to discuss challenges, share best practices, and foster a collaborative environment.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Missouri Mentor
Program Supervisor
09.2020 - 06.2021
- Skilled at working independently and collaboratively in a team environment.
- Performed eligibility assistance, case management, referrals or related function.
- Collaborated in multidisciplinary team meetings, contributing valuable insights for complex case management discussions.
Education
Bachelor of Science - Criminal Justice
University of Central Missouri
Warrensburg, MO08-2015
Bachelor of Science - Psychology
University of Central Missouri
Warrensburg, MO08-2015
Skills
- Personnel oversight
- HIPAA
- Complex case management
- Investigative case management
- Resource management
- Crisis support
- Psychiatric Social Work
- Work experience programs
- Teamwork and flexibility
- Flexible and adaptable
Timeline
WC/PI Billing Manager
DMMS
12.2022 - Current
Case Manager
Lutheran Children and Family Services
03.2022 - 12.2022
Missouri Mentor
Program Supervisor
09.2020 - 06.2021
Service Coordinator
Howard County Sheltered Services
06.2020 - 01.2022
Bachelor of Science - Criminal Justice
University of Central Missouri
Bachelor of Science - Psychology
University of Central Missouri