Amber Brown
Eagle Lake
Summary
Claims professional well-versed in intricacies of claim management and resolution. Known for strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking. Experienced with analyzing and processing diverse claims accurately and efficiently. Utilizes strong investigative skills and attention to detail to ensure fair settlements. Track record of maintaining compliance with industry regulations and providing excellent customer service.
Overview
20
20
years of professional experience
Work History
Claims Specialist
State Farm Automobile Insurance Company
07.2005 - Current
- Recognized NICB Indicators of Fraud, focusing on suspicious loss indicator resolution and follow up on inconsistencies discovered during the investigation of the claim.
- Investigated claims to resolve indicators of fraud and initiate payment or, if investigation determined the claim was without merit, resisted payment of claims.
- Collaborated with other teams to coordinate the investigation of claims associated with a multi-party project.
- Investigated, evaluated, negotiated and concluded first and third-party claims including verification of coverage, legal liability and extent of damages to persons and property.
- Collaborated with law enforcement agencies federal agencies and/or government entities to streamline investigations and share critical data.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Conducted comprehensive investigations to verify the validity of claims, minimizing instances of fraud.
- Managed a high volume of claims, prioritizing tasks based on urgency and importance.
Education
Master Of Business Administration - Business Administration And Management
Polk State College
Winter Haven, FLHigh School Diploma -
Auburndale Senior High School
Auburndale, FL05.2004
Skills
- Claims investigation
- Attention to detail
- Effective communication
- Problem-solving aptitude
- Insurance fraud investigations
- Investigative interviewing
- Customer focused
- Mentor
Licenses
Licensed claims adjuster in Florida, Georgia , Kentucky, Louisiana, North Carolina, Oklahoma, South Carolina & Texas.
Timeline
Claims Specialist
State Farm Automobile Insurance Company
07.2005 - Current
High School Diploma -
Auburndale Senior High School
Master Of Business Administration - Business Administration And Management
Polk State College
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