Jessica Koert
Tacoma,WA
Summary
Focused and passionate career professional seeking to return to the field of animal care and welfare. Experience providing compassionate guidance and support to clientele. Recent career focus in insurance claims, excelling in forming trusting relationships and advocating for best interest of customers. Experienced animal trainer and behaviorist with background working in shelter/ welfare, veterinary, and boarding/ daycare environments. Offering multiple years of working in professional animal care fields and three years of volunteer experience in a shelter environment.
Overview
22
22
years of professional experience
Work History
Insurance Claims Specialist
State Farm Automobile Insurance Company
2014.12 - 2024.04
- Conducted detailed investigations into complex insurance claims to establish liability, evaluate fair settlements, and resolve claims efficiently.
- Facilitated inter-departmental collaboration to address and resolve claim disputes, leading to smoother operational flow.
- Negotiated settlements effectively, ensuring fair outcomes for both insurance company and claimants.
- Developed and conducted training sessions for colleagues on best practices in claims processing, elevating team performance.
- Coordinated with internal and external adjusters and industry experts to obtain accurate assessments for claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
Customer Service Representative
E-Cop Police Supply
2014.04 - 2014.12
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed and conducted training sessions for new hires, ensuring consistent level of service across team.
- Sought ways to improve processes and services provided, implementing new procedures for customer responses.
Veterinary Assistant
Friendship Veterinary Hospital
2013.07 - 2014.04
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Communicate and collaborate with community partners, shelter organizations, pharmaceutical companies, and pet supply vendors to offer valuable recommendations for pet care.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Participated in continuing education training seminars, workshops, and conferences to advance knowledge and stay current on industry trends and best practices.
Accounts Payable and Purchasing
Transpacific Asset Management
2012.08 - 2013.02
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Established and managed supplier and vendor relationships.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Developed and implemented strategies to reduce operational costs.
Pet Boarding/ Daycare Attendant and Dog Trainer
Pete and Mac's Pet Boarding and Training
2012.04 - 2013.02
- Ensured safe and engaging environment for cats and dogs in boarding and daycare facility, adapting to each pet's unique needs and personality.
- Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
- Collaborated with colleagues to maintain a high standard of care across all aspects of the business.
- Developed and implemented positive reinforcement dog training program, offering training services to clients which included basic and advanced obedience, agility and rally courses.
- Developed animal behavior modification plans and provided one on one instruction to clients and their pets
- Instructed group and private classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Delivered public presentations to educate public on animal training and behavior.
Food and Beverage Server and Trainer
Red Robin Gourmet Burgers
2007.07 - 2012.05
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Provided training for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Pet Training Instructor
PetSmart
2005.08 - 2007.08
- Instructed group obedience classes and private training sessions using positive reinforcement "clicker-training" method, voice rewards and food rewards.
- Fostered a safe and supportive learning environment for both pets and their owners while consistently upholding company policies and procedures.
- Stayed current on industry trends, attending workshops, seminars, conferences to continuously improve skills as a Pet Training Instructor.
- Mentored new pet training instructors by sharing knowledge, experience, and best practices in a supportive manner fostering their professional growth.
- Organized and led workshops for pet owners, promoting responsible ownership and best practices for at-home training.
- Assisted in the development of new curriculum materials to enhance the effectiveness of existing programs furthering overall successes in pet behavioral changes.
Service Dog Trainer and Pet Behaviorist
Independent
2006.02 - 2008.10
- Developed specialized training programs for various types of service dogs, including mobility assistance, seizure response, and psychiatric support.
- Collaborated with other professionals in the field to discuss emerging trends in canine behaviorism and incorporate them into existing curricula when appropriate.
- Evaluated potential service dogs for temperament, trainability, and physical aptitude, ensuring a higher success rate of animals successfully completing the program.
- Organized group classes for clients with disabilities to practice handling skills alongside their newly-trained service dogs.
- Enhanced service dog training outcomes by implementing positive reinforcement techniques and customized training plans.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Created innovative ways to teach animals new behaviors and tricks.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Consulted with owners to discuss behavioral concerns and determine final goals.
Cat Infirmary Technician/ Dog Adoption Counselor
Arizona Animal Welfare League
2003.01 - 2004.01
- Coordinated with community outreach and education programs to provide animal welfare education to the public.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Enhanced the adoption process by conducting thorough interviews and assessments of potential adoptive families.
- Completed intake examinations and basic medical assessment of incoming dogs and cats.
- Assisted in implementing positive reinforcement behavior modification training plans for dogs residing in the shelter.
Veterinary Technician Assistant
Banfield Pet Hospital
2002.06 - 2003.01
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
Education
Bachelor of Science - Anthropology
Maricopa Community Colleges
Tempe, AZ05.2026
High School Diploma -
Skyline High School
Mesa, AZ05.2002
Skills
- Animal Behavior and Welfare Education
- Human and Animal Safety
- Veterinary Knowledge
- Pet Behavior Analysis and Training
- Teamwork and Collaboration
- Strategic Communication
- Relationship Building
- Written Communication
- Task Prioritization
- Adaptability and Flexibility
- Organizing and Prioritizing Work
- Microsoft Office
- Multidisciplinary team collaboration
- Interpersonal Skills
Timeline
Insurance Claims Specialist
State Farm Automobile Insurance Company
2014.12 - 2024.04
Customer Service Representative
E-Cop Police Supply
2014.04 - 2014.12
Veterinary Assistant
Friendship Veterinary Hospital
2013.07 - 2014.04
Accounts Payable and Purchasing
Transpacific Asset Management
2012.08 - 2013.02
Pet Boarding/ Daycare Attendant and Dog Trainer
Pete and Mac's Pet Boarding and Training
2012.04 - 2013.02
Food and Beverage Server and Trainer
Red Robin Gourmet Burgers
2007.07 - 2012.05
Service Dog Trainer and Pet Behaviorist
Independent
2006.02 - 2008.10
Pet Training Instructor
PetSmart
2005.08 - 2007.08
Cat Infirmary Technician/ Dog Adoption Counselor
Arizona Animal Welfare League
2003.01 - 2004.01
Veterinary Technician Assistant
Banfield Pet Hospital
2002.06 - 2003.01
Bachelor of Science - Anthropology
Maricopa Community Colleges
High School Diploma -
Skyline High School
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