Justis Smith
Lancaster,TX
Summary
Experienced with client relationship management and service optimization. Utilizes problem-solving skills to address client needs effectively. Strong understanding of communication and teamwork essential for improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Consultant
Progressive Casualty Insurance
06.2023 - 07.2024
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Customer Service Representative
Avantor
03.2022 - 07.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Created customer accounts for purchasing products
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedures.
Real Estate Agent
Exp Realty
04.2021 - 12.2021
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
- Performed home evaluations and developed competitive market analysis for individual homes.
SALES/RESOURCE TECHNICIAN
State Farm Automobile Insurance Company
06.2019 - 07.2021
- Ensure agents and team members are licensed and up to date with trainings to remain compliant
- Answered customer telephone calls promptly to avoid on-hold wait times
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Documented and detailed calls and complaints using call center's CRM database.
Teacher's Assistant
The Imani School
01.2018 - 07.2018
- Helped teachers recognize learning issues evidenced in one-to-one support instruction
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Facilitated activities in small groups to reinforce concepts taught by class teacher
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
- Documented student progress and communicated with parents to keep informed.
Education
Associate of Arts - Early Childhood Education
Dallas College
Dallas, Tx05-2025
Skills
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Customer Account Management
- De-escalation Techniques
- Call Volume and Quality Metrics
- Salesforce CRM
- Proficiency in Microsoft Office and G Suite
- Creative Problem Solving
- Client relationship building
Timeline
Service Consultant
Progressive Casualty Insurance
06.2023 - 07.2024
Customer Service Representative
Avantor
03.2022 - 07.2022
Real Estate Agent
Exp Realty
04.2021 - 12.2021
SALES/RESOURCE TECHNICIAN
State Farm Automobile Insurance Company
06.2019 - 07.2021
Teacher's Assistant
The Imani School
01.2018 - 07.2018
Associate of Arts - Early Childhood Education
Dallas College
Similar Profiles
Christy GalvanChristy Galvan
Multi Product Sales at Progressive Casualty InsuranceMulti Product Sales at Progressive Casualty Insurance
Ashley SutyakAshley Sutyak
Payroll Tax Specialist at Progressive Casualty InsurancePayroll Tax Specialist at Progressive Casualty Insurance
Danika Vitela-AgueroDanika Vitela-Aguero
Support Claims Processor at Progressive Casualty InsuranceSupport Claims Processor at Progressive Casualty Insurance