Linda Johnson

Legalistic by calling and honest by nature. Willing to impose the rules and regulations of law on all sections of society in an unbiased manner.

Knowledgeable and dedicated customer service professional with extensive experience in the funeral industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services
• Advise customers on technical or procedural issues
• Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff
• Schedule funerals, burials, or cremations
• Sell funeral services, products, or merchandise to clients
• Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws
• Offer counsel and comfort to families and friends of the deceased
• Negotiate contracts for prearranged funeral services
• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters
• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters
• Plan and implement changes to service offerings to meet community needs or increase funeral home revenues
• Direct or monitor administrative, support, repair, or maintenance services for funeral homes
• Schedule work hours for funeral home or contract employees
• Communicate organizational policies and procedures
• Complete and maintain records such as state-required documents, tracking documents, or product inventories
• Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency
• Set prices or credit terms for funeral products or services
• Interview and hire new employees
• Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements
• Attend or make presentations at community events to promote funeral home services or build community relationships
• Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.

Westwood Baptist Church University Center

St. Phillip A.M.E. Church

Alpha Kappa Alpha Sorority, Inc.- Alpha Delta Omega Chapter

NAMI

NFDA

• Licensed Funeral Director - 1989 - Present
• Preneed Insurance License - 1992 - Present