GREGORY COSBY
Fort Myers
Summary
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
14
14
years of professional experience
Work History
Customer Service Sales Consultant
AT&T Prime Communications
05.2024 - Current
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Analyzed customer needs to provide tailored solutions and increase product adoption.
- Conducted product demonstrations to educate clients on features and benefits.
- Mentored junior sales staff, enhancing their skills and performance through coaching sessions.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Consistently surpassed monthly quota throughout my tenure. Total Sales Average 168% to goal, New Activations 130% to goal, Internet Sales 200% to goal, Upgrades 175%
- Maintained a Customer Satisfaction Index (CSI) score average of 96%
Senior Sales Representative
Cellular Sales
06.2020 - 04.2024
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Identified customer needs by asking appropriate, open-ended questions.
- Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating a vast network of contacts within the industry.
- Led training sessions for new team members to quickly onboard them into the sales process.
- Average gross profit 145% to goal
Service Advisor
Sam Galloway Ford
03.2018 - 05.2020
- Facilitated customer inquiries to ensure prompt service and accurate information delivery.
- Coordinated service appointments, optimizing schedule for efficiency and customer satisfaction.
- Assisted technicians by providing detailed service history and vehicle diagnostics to streamline repairs.
- Developed relationships with customers, fostering loyalty and repeat business through excellent service.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets. Consistently maintained a 98% CSI
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Store Manager
AT&T Prime Communications
05.2014 - 03.2018
- Led daily operations to enhance store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Ensured compliance with corporate policies and procedures to maintain operational integrity.
- Managed scheduling and staffing to align with peak business hours effectively.
- Fostered a positive work environment to boost team morale and productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Exceeded performance goals as a store. Total sales 125% to goal, New Activations 110% to goal, Direct TV 150% to goal.
Automotive Sales Professional
Coconut Point Ford
03.2012 - 04.2014
- Demonstrated expertise in vehicle features, financing options, and warranties to enhance sales presentations.
- Developed strong customer relationships through attentive service and product knowledge.
- Collaborated with finance department to streamline transaction processes, ensuring efficient deal closures.
- Utilized CRM software to track leads, manage customer interactions, and maintain accurate sales records.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Averaged 13 to 17 car deals a month.
Education
High School Diploma -
Mariner Senior High School
Cape Coral, FLSkills
- Customer relationship management
- Objection handling
- Time management
- CRM proficiency
- Product and service sales
- Persuasive communication
- Prospecting skills
- Consultative sales
- Cold calling
- Leads prospecting
Timeline
Customer Service Sales Consultant
AT&T Prime Communications
05.2024 - Current
Senior Sales Representative
Cellular Sales
06.2020 - 04.2024
Service Advisor
Sam Galloway Ford
03.2018 - 05.2020
Store Manager
AT&T Prime Communications
05.2014 - 03.2018
Automotive Sales Professional
Coconut Point Ford
03.2012 - 04.2014
High School Diploma -
Mariner Senior High School