Amber Bryan
Brandon,FL
Summary
Organized Credit Relationship Specialist with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Supportive to Credit staff to ensure an effective work flow process and accurate receivables. Hardworking and passionate with strong organizational skills eager to learn more and be an asset to Dobb's Equipment for my career.
Overview
17
17
years of professional experience
Work History
Credit Relationship Specialist
Dobb's Equipment
02.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of account status and payment history and creating welcoming, positive experiences.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Project Coordinator
Seniors In Service Of Tampa Bay
12.2019 - 05.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Arranged travel and accommodation for team members and project partners.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Deputy Clerk of the Court
Polk County Clerk Of Courts And Comproller
03.2006 - 12.2019
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Collected court fees and fines and recorded amounts collected
- Prepared court orders and judgments for signature.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
High School Diploma -
Casselberry Homeschool
Casselberry, FL05.2005
Skills
- Document Control
- Money Handling Abilities
- Professional Relationships
- Effective Customer Service
- Customer Service Process Improvement
- Managing Client Relations
- Data Collection
- Problem-Solving Ability
- Critical Thinking
Timeline
Credit Relationship Specialist
Dobb's Equipment
02.2022 - Current
Project Coordinator
Seniors In Service Of Tampa Bay
12.2019 - 05.2020
Deputy Clerk of the Court
Polk County Clerk Of Courts And Comproller
03.2006 - 12.2019
High School Diploma -
Casselberry Homeschool