Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Buford

Jackson,MS

Summary

Excellent presentation, oral and written communication skills as team player or individual contributor Motivated and a fast learner, receptive attitude and determined Highly competitive, self-starter, organized, disciplined, and goal oriented Excellent communicator with strong time management and customer needs Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

6
6
years of professional experience

Work History

Tech Support Expert

Comcast
04.2017 - 12.2021
  • Assist Comcast customers with troubleshooting issues with their cellular and internet devices!
  • Guided customers through installation processes, enhancing user experience and satisfaction.
  • Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.

Customer Service Specialist

VXI
10.2016 - 04.2017
  • Assist customers with billing and acct adjustments. Troubleshooting customer equipment issues. Sales
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Customer Service Representative

Entergy
03.2016 - 10.2016
  • Assist customers with account issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Surgical Technology - Science

Virginia College
01.2014

High School Diploma -

Terry High School
Terry, MS
05-2007

Skills

  • Call Center (10 years)
  • CSR
  • Customer Service (10 years)
  • Customer Care
  • Customer Support
  • Technical Support (5 years)
  • Negotiation
  • Troubleshooting
  • Account Management (10 years)
  • Medical Scheduling Excellent presentation, oral and written communication skills as team player or individual contributor Motivated and a fast learner, receptive attitude and determined Highly competitive, self-starter, organized, disciplined, and goal oriented Excellent communicator with strong time management and customer needs
  • IT Support
  • Insurance Verification
  • HIPAA
  • Remote support
  • Incident management
  • Application support

Timeline

Tech Support Expert

Comcast
04.2017 - 12.2021

Customer Service Specialist

VXI
10.2016 - 04.2017

Customer Service Representative

Entergy
03.2016 - 10.2016

Surgical Technology - Science

Virginia College

High School Diploma -

Terry High School

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