Amber Burch
Baltimore,MD
Summary
Experienced Medical Assistant/Phlebotomist bringing 15 years of experience to hospitals, growing laboratory, urgent & primary care settings. I’ve worked in multiple specialties such as Cardiology, Gynecology, Gastro, Podiatry, Pediatrics, Geriatric, Internal medicine, Neurology, and many more. I’m Highly-motivated always have a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I’m a very Ambitious, Hardworking and reliable Medical Assistant . Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Sinai Hospital of Baltimore
Baltimore , MD
03.2025 - Current
- Starting patient intake for providers
- Requesting referrals and other information for patient visits.
- Maintained cleanliness and organization in clinical workspaces.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to providers about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting and data entry into electronic health record system.
- EKG
- Starting IV’s for Diuretics
- Reds Vest testing
- Training new employee on all basic MA skills that is useful in the office.
- ePoc testing
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Leadership skills
- Scanning/filing
Site Coordinator
LabCorp
Baltimore, MD
07.2024 - 11.2024
- Supervised a team of specialist assigned various tasks at the site.
- Recorded temperatures and logs
- Maintained a clean/well stocked site
- Order supplies
- Monthly checklists
- Coordinated with doctors and labortories for patients.
- 100+ sticks daily
- Geriatric/pediatric/adult Venipuncture
- Newborns
- Paternity testing
- Drug screens
- Heels sticks
- Blood processing
- Touch system
- Maintained a clean, safe, and organized work environment.
- Assisted in the training of new phlebotomists.
- Documented patient information into electronic medical records system.
- Performed venipuncture and other blood collection procedures according to established standards.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Labeled blood vials with critical information like time of collection, date and patient name.
Site Coordinator
Quest Diagnostics
Baltimore
06.2023 - 07.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Used heel and finger stick methods to obtain blood from capillaries.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Medical Assistant
All Care (temp position)
Baltimore , MD
11.2020 - 10.2021
- Covid testing
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Administered rapid tests such as flu and strep test to help clinical staff assess conditions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Centrifuge blood
- Help Physician get culture samples
Medical Assistant (Temp PRN position)
John Hopkins University
Baltimore , MD
05.2017 - 09.2020
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient records using electronic health record systems efficiently.
- Educated patients on treatment plans and medication instructions clearly.
- Prepared examination rooms and ensured necessary supplies were available.
- Collected specimens and performed basic laboratory tests accurately.
- Maintained cleanliness and organization in clinical areas consistently.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
Medical Assistant (Agency)
University of Maryland Midtown Campus
Baltimore , MD
03.2017 - 02.2020
- Assisted in patient intake and registration processes.
- Maintained accurate medical records and documentation.
- Performed patient histories, vital signs, and medical screenings.
- Prepared treatment rooms before each patient visit by stocking them with necessary supplies and instruments.
- Escorted patients from the waiting area into an exam room at the start of their appointment.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Helped maintain a clean environment throughout the facility by cleaning exam rooms between patients or restocking supplies when needed.
- Processed payments received from insurance companies for covered services rendered.
- Obtained authorization from insurance companies for requested services or medications.
- Conducted routine office administrative tasks such as filing paperwork or completing forms on behalf of patients.
- Answered phone calls from patients to answer questions or address concerns related to their care.
- Administered vaccinations and recorded patient reactions.
- Performed throat swabs and other basic diagnostic procedures.
- Monitored and recorded vital signs.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Phlebotomist
Medstar Good Samaritan Hospital
Baltimore , MD
05.2018 - 01.2020
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Verified collection orders and communicated discrepancies to nurses.
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Built trust and minimized patient discomfort during phlebotomy procedures.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Coordinated workflow based on stat, schedule, or patients needs.
Phlebotomist Technician
CSL Plasma
Baltimore , MD
01.2017 - 06.2019
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained clean and fully operational laboratory equipment.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Medical Assistant (agency)
University of Maryland, Baltimore
Baltimore , MD
09.2015 - 12.2016
- Assisted physicians with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared and administered medications as directed by healthcare providers.
- Conducted vital signs assessments and documented findings accurately.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Assistant (agency)
John Hopkins Bayview Medical Center
Baltimore , MD
02.2013 - 07.2015
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments effectively.
- Collected and documented patient medical histories accurately.
- Educated patients on medication usage and follow-up care instructions.
- Performed routine laboratory tests and processed specimens efficiently.
- Maintained cleanliness and organization of examination rooms consistently.
- Supported front desk operations with patient check-in and insurance verification.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Front Desk/Medical Assistant
Howard park Dental (temp position)
Baltimore, MD
07.2014 - 04.2015
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Handled all office supply ordering including ink cartridges, toner and paper
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Straightened up the waiting room so that it remained neat and organized.
Medical Assistant
Express Urgent Care
Baltimore, MD
01.2012 - 10.2014
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted with technical treatments and entered information within patient records and charts.
Education
Bachelor of Science - Nursing
Chamberlain University
Baltimore , MDCertified Medical Assistant -
Fortis Institute
Baltimore , MDCertified Phlebotomist Technician -
Stein Academy
Baltimore , MDSkills
- Athena
- Epic
- Mental Health First Aider
- Cerner
- Power chart/Rev cycle
- Intravenous
- ePoc testing
- Reds Vest
- Stress test
- Assist with nuclear stress test
- Assist with Echo
- Fill prescriptions
- Covid Testing
- Venipuncture and phlebotomy
- HIPAA compliance
- Advanced anatomy knowledge
- Vital sign monitors
- Human anatomy and physiology
- Medical terminology
- Wet prep/STD testing
- Preparing specimens and samples
- First aid
- Data entry
- Diagnostic procedures
- EKG set up and monitoring
- Detail-oriented
- Patient Care
- Patient confidentiality
- Sharps disposal
- Tracking specimens
- Sanitation and sterilization
- Proper storage procedures
- Speaking clearly
- Personal and professional integrity
- Self-discipline
- OR and ER experience
- Injections
- Leadership skills
Awards
- “Caught in the Act of Caring Bravely” award 9/11/2025 at LifeBridge Sinai Hospital, Baltimore MD
Timeline
Medical Assistant
Sinai Hospital of Baltimore
03.2025 - Current
Site Coordinator
LabCorp
07.2024 - 11.2024
Site Coordinator
Quest Diagnostics
06.2023 - 07.2024
Medical Assistant
All Care (temp position)
11.2020 - 10.2021
Phlebotomist
Medstar Good Samaritan Hospital
05.2018 - 01.2020
Medical Assistant (Temp PRN position)
John Hopkins University
05.2017 - 09.2020
Medical Assistant (Agency)
University of Maryland Midtown Campus
03.2017 - 02.2020
Phlebotomist Technician
CSL Plasma
01.2017 - 06.2019
Medical Assistant (agency)
University of Maryland, Baltimore
09.2015 - 12.2016
Front Desk/Medical Assistant
Howard park Dental (temp position)
07.2014 - 04.2015
Medical Assistant (agency)
John Hopkins Bayview Medical Center
02.2013 - 07.2015
Medical Assistant
Express Urgent Care
01.2012 - 10.2014
Bachelor of Science - Nursing
Chamberlain University
Certified Medical Assistant -
Fortis Institute
Certified Phlebotomist Technician -
Stein Academy