MERCEDES PORTILLO
HENRICO,VIRGINIA
Summary
To obtain a challenging position as a Licensed Practical Nurse, where I will utilize my clinical and administrative skills.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Virginia Common University (VCU)
01.2022 - Current
- Functions in multiple practice sites as required based on role expectations of routine assignment (float) among multiple practice sites/locations in a specific building of ambulatory practices. Supports/fills in at these sites to complement staffing needs and based on patient volume.
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality, and safety standards. Complies with governmental regulations and accreditation standard.
- Assists providers with patient preparation for examination, minor office procedures and with the examination and education of patients. Supports other members of the clinical care team, assuring optimal best-practice patient flow; manages variable.
- Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to Point of Care Testing, electrocardiography, vaccines and vision and hearing testing (dependent upon provider and site requirements).
- Removes sutures/staples after the provider has examined the patient and written the appropriate order. Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy.
Customer Returns Associate/Package Sorter
Amazon
01.2020 - 01.2022
- Open packages and evaluate the condition and place them into damage or sellable totes.
- Clean some products if they have potential to be sellable.
- Escalate some products if not available to process.
- Pack merchandise into appropriate package and place bar code.
- Provided harmful merchandise to designated associate.
- Sanitize and clean work area after shift.
- Responsible for scanning boxes and place them in in designated pallets
- Inform manager of any hazardous package on the lane.
- Separate wrong packages and place them into assigned pallet.
Medical Assistant/Wellness
Capital Health Area Network
01.2019 - 01.2020
- Greeted patients, observed condition and guided them to physician
- Brought acutely ill patients to practitioner’s attention immediately.
- Assessed patients’ vital signs according to specified patient treatment, checking patient height, weight, venipuncture, urine dip stick, throat culture, and pregnancy tests.
- Performed referrals and medical records request.
- Answered medical telephone encounters
- Stored inventory of medical supplies.
- Maintained examination room clean at all times.
Medical Assistant/Pediatric/Internal Medicine
St John's Episcopal Hospital
01.2015 - 01.2018
- Called patients into triage room and perform vital signs
- Performed venipuncture according to medical visit.
- Effectively checked patient vision and hearing.
- Informed provider of abnormal laboratories.
- Assisted RN with checking supply expiration and stocking supplies.
- Maintained confidentiality and privacy regulations under HIPAA guidelines at all times by using privacy curtains and doors in appropriate areas; and properly documenting all aspects of patient care.
- Responsible to monitor refrigerator temperature and control hemoglobin equipment.
Medical Assistant/OBGYN
Weill Cornell Medical College- Primary Care
01.2011 - 01.2015
- Efficiently evaluated accurate vital signs such as blood pressure, height, weight to patients according their diagnosis or symptoms.
- Responsible for Phlebotomy and GYN procedures
- Assisted physician with invasive surgeries.
- Able to use Epic program to enter patient’s vitals and other test information.
- Independently performed monthly inventory and maintained office and medical supply counts
Medical Assistant/Pediatric Clinic
The Children’s Aid Society
01.2007 - 01.2011
- Greeted patients, observed condition and guided them to physician
- Brought acutely ill patients to practitioner’s attention immediately.
- Assessed patients’ vital signs according to specified patient treatment, checking patient height, weight, venipuncture, urine dip stick, throat culture, and pregnancy tests.
- Performed vision and hearing test to children and adolescents.
- Recorded lab results in patients chart and delivered results to according practitioner.
- Stored inventory of medical supplies and submit purchases to designated person.
- Assisted Nurse Practitioner with GYN exams.
- Maintained examination room clean at all times.
- Acted as patient advocate and translate when necessary.
Medical Assistant (Hematology/Oncology)
New York Presbyterian Hospital
01.2006 - 01.2007
- Performed venipuncture on patients and processed specimens.
- Delivered medicine from Pharmacy to Pediatrics Department.
- Transport blood from the Blood Bank to the Pediatric Department.
- Record patient’s vital signs such as height, weight, in their charts and inside ECW
- Assisted with stocking and organizing Medical supplies.
Education
Diploma - LPN Program
Bryant Stratton College
01.2024
Certified Medical Assistant - undefined
NY School for Medical & Dental Assistants
L.I.C., NY01.2006
High School -
Springfield Gardens H.S
Queens, New York01.1999
Skills
- Athena
- Epic
- Meditech
- Microsoft Word
- Bilingual Spanish Speaking
Certification
BLS Certified. Expires 12/2026
Timeline
Medical Assistant
Virginia Common University (VCU)
01.2022 - Current
Customer Returns Associate/Package Sorter
Amazon
01.2020 - 01.2022
Medical Assistant/Wellness
Capital Health Area Network
01.2019 - 01.2020
Medical Assistant/Pediatric/Internal Medicine
St John's Episcopal Hospital
01.2015 - 01.2018
Medical Assistant/OBGYN
Weill Cornell Medical College- Primary Care
01.2011 - 01.2015
Medical Assistant/Pediatric Clinic
The Children’s Aid Society
01.2007 - 01.2011
Medical Assistant (Hematology/Oncology)
New York Presbyterian Hospital
01.2006 - 01.2007
Certified Medical Assistant - undefined
NY School for Medical & Dental Assistants
Diploma - LPN Program
Bryant Stratton College
High School -
Springfield Gardens H.S
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