Amber Cady
Stevens Point
Summary
I am a dynamic professional eager to leverage exceptional customer service, critical thinking, and problem-solving skills to drive organizational success. I have a track record of enhancing client satisfaction and fostering positive relationships through effective communication and tailored solutions. I'm committed to continuous improvement and dedicated to contributing to team objectives.
Overview
9
9
years of professional experience
Work History
Pet Services Provider
Amber’s Community Pet Services
10.2022 - Current
- Self-employment, working with pets and people in the community providing;
- All species animal care
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Time management in order to complete all tasks within deadlines.
Consumer Lending Assistant
Simplicity CU
01.2024 - 04.2026
- Customer service and administrative tasks;
- Processed loan applications, ensuring compliance with regulatory standards and organizational policies.
- Collaborated with loan officers to streamline workflows and enhance customer service efficiency.
- Ancillary cancellations
- Title and registration processing with members and the DMV and DNR in WI and out of state
- Maintained accurate records in loan origination software, supporting data integrity and reporting accuracy.
- Coordinated communication between departments to facilitate timely loan funding and improve overall turnaround times.
- Implemented process improvements that enhanced workflow efficiency, reducing application processing time significantly.
- Assisted in training new staff on lending procedures and operational best practices, fostering team development.
Humane Officer
Portage County Humane Society
06.2021 - 10.2022
- I worked closely with members of the community and was responsible for;
- Responding to animal welfare calls within Portage County
- Enforcing state and county ordinances
- Maintained high levels of professionalism and discretion when handling sensitive cases involving high-profile individuals or organizations, ensuring fair treatment under the law while upholding the organization''s reputation for integrity.
- Collaborated with local agencies to promote public awareness of animal rights issues.
- Developed training programs for volunteers to enhance their skills in animal handling and care.
- Report writing
- Data entry and record keeping
- Microsoft 365
Animal Care Technician
UWSP
05.2017 - 05.2021
- I provided animal care in a lab setting;
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Administered medications and treatments as prescribed by veterinary staff.
- Recorded daily room temperatures and animal behavior observations
- Contributed to behavioral research
Zookeeper Intern
Wildwood Zoo
06.2020 - 10.2020
- I provided wildlife care in a captive setting;
- Assisted with veterinary procedures when necessary, and preparation and administration of oral meds
- Assisted in daily animal care routines, ensuring health and well-being of diverse species.
- Maintained clean and safe enclosures, adhering to hygiene standards.
- Conducted regular inspections of habitats, identifying areas for improvement and reporting issues promptly.
- Collaborated with team members to develop enrichment activities that promote natural behaviors in animals.
- Improved visitor experience by delivering engaging educational presentations about various animal species and their habitats.
- Data entry and record keeping
Invasive Species Specialist
UWSP/Schmeeckle Nature Preserve
05.2017 - 09.2017
- I maintained trails and battled invasive species. My duties included;
- Use of chemicals to control invasive plant species
- Use of tools; woodchipper, brush cutter, pruners
- Trail building for guests at the preserve
- Implemented habitat restoration projects, improving native plant populations and wildlife habitats.
- Led strategic planning sessions to identify long-term goals for conservation and education missions.
Education
Bachelor’s degree - wildlife ecology and management, minors in biology, forestry, and captive wildlife
UWSP
05-2021
Skills
- 15 years of customer service
- Teamwork and collaboration
- Excellent communication
- Solution focused
- Creative and critical thinking
- Ability to grasp new concepts quickly
- Detail oriented
- Leadership skills
- Time management
- Multitasking
- Proficient with Microsoft 365
- Computer skills
Timeline
Consumer Lending Assistant
Simplicity CU
01.2024 - 04.2026
Pet Services Provider
Amber’s Community Pet Services
10.2022 - Current
Humane Officer
Portage County Humane Society
06.2021 - 10.2022
Zookeeper Intern
Wildwood Zoo
06.2020 - 10.2020
Animal Care Technician
UWSP
05.2017 - 05.2021
Invasive Species Specialist
UWSP/Schmeeckle Nature Preserve
05.2017 - 09.2017
Bachelor’s degree - wildlife ecology and management, minors in biology, forestry, and captive wildlife
UWSP